Travel Club Community Manager

Village n Life; Wes-Kaap; On-site; ZAR 350,000 - 420,000; Full time

Job summary

Village n Life is seeking a commercially minded Travel Club Community Manager to join our Bespoke Sales team. This relationship-led sales role focuses on turning connections into bookings and revenue.

You will care for our Travel Club member community, engaging new and existing members, promoting stays, dining, wellness, activities across our portfolio, and driving repeat bookings. A 2–4 year background in customer or relationship sales, with CRM experience (OPERA/Zoho) and a Grade 12 or

Qualifications

• 2–4 years in a customer, guest, or member-focused sales role.
• Hospitality, travel, reservations, membership, or guest relations experience advantageous.
• Proven relationship-building and sales ability.
• Comfortable working toward sales and revenue targets.
• Strong communication and administrative follow-through.
• OPERA and/or Zoho CRM experience advantageous.
• Grade 12 or equivalent; relevant qualification is advantageous.

Responsibilities

• Build and maintain relationships with Travel Club members.
• Welcome new members and engage existing members regularly.
• Identify and convert opportunities for repeat and cross-property bookings.
• Promote properties, services and activities aligned with member interests.
• Track engagements, bookings and revenue in CRM systems.
• Support member events and maintain accurate data.

Skills

Relationship-building

Sales ability

Communication

CRM experience

Data handling

Hospitality/travel background

Education

Grade 12 or equivalent

Relevant qualification

Tools

OPERA

Zoho CRM

Job description

Village n Life is looking for a commercially minded Travel Club Community Manager to join our Bespoke Sales team.

This is a relationship-led sales role for someone who enjoys connecting with people, understanding what they value and turning those relationships into bookings and revenue.

You will look after our Travel Club member community, keeping members connected to Village n Life and introducing them to relevant stays, dining, wellness, golf, padel, events and other opportunities across our portfolio.

This is not a social media Community Manager role.

Key Responsibilities

Build and maintain strong relationships with Travel Club members.

Welcome and engage new members and maintain regular contact with existing members.

Understand member travel patterns, interests and preferences.

Identify and convert opportunities for repeat, direct and cross-property bookings.

Promote relevant Village n Life properties, services and activities based on member interests.

Follow up sales opportunities and work towards agreed revenue and conversion targets.

Re-engage inactive members and encourage referrals.

Support Travel Club member events and activities.

Maintain accurate member, sales and follow-up information in OPERA and Zoho CRM.

Track member engagement, bookings, conversions and revenue.

What We're Looking For

2 – 4 years' experience in a customer, guest, member or relationship-focused sales role.

Hospitality, travel, reservations, membership, guest relations or similar experience advantageous.

Strong relationship-building and sales ability.

Comfortable working towards sales and revenue targets.

Confident communicator with strong follow-through and administration.

Good systems competency and confidence working with customer data.

OPERA and/or Zoho CRM experience advantageous; experience in both would be a strong advantage.

Grade 12 or equivalent. A relevant qualification is advantageous.

You should be personable, proactive, commercially minded and genuinely interested in people, with the ability to build relationships that lead to repeat business and long-term loyalty.

If you have not heard from us within three weeks, please consider your application unsuccessful.