Virgin Active Sales Consultant - JHB / PTA

Virgin Active South Africa; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Virgin Active South Africa is seeking a proactive sales professional to turn conversations into memberships. You will guide prospects through needs analysis, tours, and price presentation to close deals, while maintaining a strong sales pipeline and meeting monthly targets.

You will engage through multiple channels, nurture leads via calls, WhatsApp, and email, and collaborate with Managers and Experience teams to deliver premium service and drive member growth.

Qualifications

• Experience in turning conversations into memberships and achieving targets.
• Excellent communication and active listening skills in customer-facing roles.
• Comfort with CRM/LMS systems and Microsoft Office tools.

Responsibilities

• Turn conversations into memberships through confident, structured selling techniques.
• Apply the full sales process to maximise conversion from needs analysis to close.
• Recommend best options based on prospects' goals and lifestyle.
• Consistently achieve monthly sales targets (units and revenue).
• Maintain a healthy sales pipeline and generate leads via walk-ins, referrals, and outreach.
• Capture leads accurately in the LMS and manage daily activity flows.

Skills

Sales experience

Communication

Customer service

Digital literacy

Team collaboration

Tools

LMS

Microsoft Office

Job description

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.

Your Duties and Responsibilities...

• Turn conversations into memberships through confident, structured, and value-led selling techniques
• Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
• Recommend the best membership options based on each prospect’s goals and lifestyle
• Consistently achieve and exceed monthly sales targets (units and revenue)
• Maintain strong conversion ratios across leads, appointments, tours, and sales
• Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
• Build and maintain a healthy, active sales pipeline
• Capture and track all leads accurately within the Leads Management System (LMS)
• Create daily activity to ensure a consistent flow of opportunities

Follow-Up & Relationship Management

• Follow up promptly and consistently on all leads, enquiries, and prospects
• Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
• Build trust and long-term relationships that drive both conversion and referrals

Brand & Experience Delivery

• Deliver a high-energy, engaging, and professional customer experience at every touchpoint
• Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
• Create a positive, welcoming environment that encourages prospects to imagine themselves as members

Team Collaboration & Club Performance

• Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
• Contribute to overall club performance and Net Member Movement
• Share best practices, support teammates, and actively participate in training and coaching sessions

We can't live without...

• A passion to learn about what it means to thrive in the sales environment. Interests and interests in retail, hospitality, or wellness are all advantageous
• Excellent organisational and analytical skills
• Digital acumen, with practical experience in using the Microsoft suite.
• Proven experience in delivering premium standards of service
• Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
• Be an active ambassador for holistic wellness
• Presents a professional image consistent with the Virgin Active
• Strong written and verbal communication skills
• Team player
• Confident in engaging with people and able to build rapport quickly

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems