Trauma and Incident Response Specialist (Remote)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Fully remote position

Geographical flexibility

Continuous professional development

Job summary

Placements24 seeks a Trauma and Incident Response Specialist to provide remote psychological first aid and crisis intervention for individuals affected by traumatic events. The role requires extensive experience in trauma-informed care and disaster response, with the ability to work remotely across various time zones.

The ideal candidate will conduct remote needs assessments, develop tailored intervention plans, and offer counseling and psychoeducation to clients and families.

Qualifications

• Master's degree or higher in Psychology, Counselling, Social Work, or related field with trauma/crisis specialization.
• Minimum 5 years direct experience in trauma counseling, crisis intervention, or disaster response.
• Proven expertise in psychological first aid and trauma-informed care.
• Registration with a relevant body (e.g., HPCSA).

Responsibilities

• Provide immediate psychological first aid and crisis intervention.
• Conduct remote needs assessments to determine support level.
• Develop and implement tailored intervention plans for individuals and groups.
• Offer remote counseling and psychoeducation to clients and families.
• Collaborate with emergency services and community organizations during incidents.
• Facilitate virtual debriefing sessions and support groups.
• Provide training and consultation to frontline responders on trauma-informed care.
• Maintain detailed, confidential records of interventions and progress.
• Contribute to crisis response protocols and resources.

Skills

Trauma-informed care

Crisis intervention

Remote counseling

Active listening

Virtual communication

Education

Master's degree in Psychology/Counselling/Social Work

Tools

Secure communication platforms

Remote collaboration tools

Job description

About the Role

Our client, an organization specializing in crisis intervention and psychological first aid, is seeking a highly skilled Trauma and Incident Response Specialist. This role is entirely remote, allowing you to leverage your expertise from anywhere. You will be a critical part of the response team, providing immediate support to individuals and communities affected by traumatic events, critical incidents, or disasters. This position demands exceptional resilience, clinical judgment, and the ability to deploy rapid, effective interventions. The ideal candidate has extensive experience in trauma-informed care and crisis management. This is a demanding yet profoundly impactful role for those dedicated to supporting individuals through their most challenging moments. Our client champions rapid, effective, and compassionate support.

Key Responsibilities

• Provide immediate psychological first aid and crisis intervention to individuals impacted by trauma and critical incidents.
• Conduct remote needs assessments to determine the level of support required.
• Develop and implement tailored intervention plans for individuals and groups experiencing distress.
• Offer remote counseling and psychoeducation to clients and their families.
• Collaborate with emergency services, community organizations, and other stakeholders during incident response.
• Facilitate virtual debriefing sessions and support groups for affected individuals.
• Provide training and consultation to frontline responders and support personnel on trauma-informed care.
• Maintain detailed and confidential records of interventions and client progress.
• Contribute to the development and refinement of crisis response protocols and resources.

Requirements

• Master's degree or higher in Psychology, Counselling, Social Work, or a related field with a specialization in trauma or crisis intervention.
• Minimum of 5 years of direct experience in trauma counseling, crisis intervention, or disaster response.
• Demonstrated expertise in psychological first aid, debriefing techniques, and trauma-informed care.
• Proven ability to remain calm and effective under pressure during high-stress situations.
• Excellent virtual communication, interpersonal, and active listening skills.
• Experience working with diverse populations affected by trauma.
• Proficiency in using remote collaboration tools and secure communication platforms.
• Ability to work flexible hours, including nights, weekends, and holidays, as incident response demands.
• Professional registration with a relevant body (e.g., HPCSA).

Benefits

• Contractor role with a highly competitive salary:
• R per annum.
• Fully remote position, providing geographical flexibility.
• Opportunity to work on critical incident response with significant societal impact.
• Continuous professional development and training opportunities.
• Supportive network of experienced crisis professionals.
• Be at the forefront of providing essential support during emergencies.