Training Manager

TP; Wes-Kaap; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

TP in Cape Town seeks an experienced Training Manager to lead our learning and development function. The role aligns training strategy with business and client objectives, builds capable teams and delivers measurable performance improvements.

Your leadership will shape learning solutions across the employee lifecycle, partnering with Operations to close capability gaps and continuously improve learning processes.

Qualifications

• 5–6 years’ experience within Training / Learning & Development.
• 2–4 years’ management or leadership experience in fast-paced settings such as contact centres or BPO.
• BFSI LOB experience is essential.
• Extensive BPO experience is advantageous.
• Proven ability to design, implement and manage training programmes.
• Strong understanding of adult learning principles and instructional design.
• Experience using performance data to identify capability gaps and measure impact.

Responsibilities

• Develop and execute a strategic training agenda aligned to business and client objectives.
• Lead and develop the training team to deliver high‑quality learning experiences.
• Identify training needs through stakeholder engagement and performance data.
• Design and implement learning solutions across the employee lifecycle.
• Evaluate training effectiveness and business impact using data and feedback.
• Partner with Operations to translate performance gaps into targeted interventions.
• Oversee training resources, systems, and external providers when needed.
• Embed company values and brand philosophy in all learning initiatives.

Skills

Strategic thinking

People leadership

Stakeholder management

Instructional design

Performance data analysis

Project management

Learning & development

Education

OLDTDP Practitioner – Level 5

Generic Management Level 5

Tools

MS Office

MS Teams

Learning platforms

Training technologies

Job description

We’re looking for an experienced and strategic Training Manager to lead our learning and development function in Cape Town.

This is a leadership role for someone who understands that great training goes beyond delivering content. You’ll be responsible for ensuring our training strategy is aligned to business and client objectives, developing capable teams, improving performance and creating learning solutions that deliver measurable business impact.

If you’re passionate about people development, operational performance and innovative learning, this could be the opportunity for you.

What you’ll be responsible for -

• Develop and execute a strategic training and learning agenda aligned to business and client objectives
• Lead, coach and develop the training team to deliver consistently high-quality learning experiences
• Identify organisational and individual training needs through stakeholder engagement, performance data and structured needs assessments
• Design, develop and implement effective training solutions across the employee lifecycle
• Evaluate the effectiveness and business impact of training initiatives, using performance data and feedback to continuously improve
• Partner closely with Operations and key stakeholders to identify performance gaps and translate these into targeted learning interventions
• Drive continuous improvement and optimisation of training processes, ensuring the function operates efficiently and effectively
• Oversee training resources, systems, technology and external training providers where required
• Ensure training programmes support employee capability, productivity, quality and overall operational performance
• Embed company values and brand philosophy throughout all learning and development initiatives
• Stay current with L&D trends, adult learning principles, instructional design and industry best practice
• Develop innovative approaches to learning that support different learning styles and business requirements
• Ensure training governance, quality and reporting standards are consistently maintained

What we’re looking for -

We’re looking for an L&D professional who can combine strategic thinking, operational understanding and strong people leadership.

You should bring:

• 5–6 years’ experience within Training / Learning & Development
• 2–4 years’ management or leadership experience, preferably within a contact centre, BPO, outsourcing or similarly fast-paced environment
• BFSI LOB experience is essential
• Extensive BPO experience
• Must currently be, or have previously been, a Training Manager with Trainers and Assistant Training Managers reporting directly to them
• Must have managed multiple processes/campaigns
• Proven experience designing, implementing and managing successful training programmes
• Strong understanding of adult learning principles, instructional design and competency-based development
• Experience using performance data to identify capability gaps and measure training effectiveness
• Strong stakeholder management skills, with the ability to partner confidently with senior Operations and business leaders
• Experience leading and developing training teams
• Strong project management, organisational and time-management skills
• Excellent written, verbal and interpersonal communication skills
• A strategic, creative and commercially aware mindset
• Strong analytical and critical-thinking abilities, with a practical approach to problem-solving
• Meticulous attention to detail and a commitment to process excellence
• Qualifications & Technical Experience

Ideally, you will have:

• Occupationally Directed Education, Training and Development Practitioner – Level 5
• Generic Management Level 5 would be advantageous
• Experience with MS Office and MS Teams
• Knowledge of learning and development platforms and training technologies
• Experience with instructional design and assessing competence
• Knowledge of L&D best practice and adult learning methodologies
• Experience working with learning systems and training simulation tools would be advantageous

The leadership qualities we value

• Strategic thinker – connects learning strategy to business objectives and measurable outcomes.
• People developer – builds capable, confident and high-performing training teams.
• Innovative – looks for new and better ways to engage learners and improve capability.
• Commercially aware – understands how effective learning translates into operational and business performance.
• Collaborative – builds strong partnerships across Operations, HR and other business functions.
• Solution-oriented – identifies the root cause of performance gaps and develops practical interventions.
• Emotionally intelligent – understands different people and learning needs and creates an environment where people can thrive.
• Results-driven – takes ownership and measures success through tangible outcomes.

This is an opportunity to play a key role in shaping how our people learn, develop and perform.

You’ll have the opportunity to influence learning strategy, develop future leaders and create training solutions that make a measurable difference to both our people and our clients.

If you’re ready to take your L&D leadership experience to the next level, we’d love to hear from you.