Training Director

Teleperformance; Cape Town; On-site; ZAR 1,800,000 - 2,800,000; Full time

Job summary

Teleperformance seeks a Global Training Director to define and lead the global Learning & Development strategy for BFSI processes across regions and delivery centers. You will standardize, scale, and innovate in training design, delivery, and governance while building leadership pipelines and global partnerships.

Ideal candidates will have 10+ years in L&D, global leadership experience, and a strong BFSI/BPO background, with expertise in curriculum design, digital learning platforms, and

Qualifications

• Graduate/Postgraduate in Business, HR, Education, or related field.
• 10+ years of experience in Learning & Development, with at least 5 years in a global leadership role.
• Proven experience in BFSI processes within a BPO environment.
• Strong background in curriculum design, instructional methodologies, and digital learning technologies.
• Experience managing large-scale training programs and global teams.

Responsibilities

• Strategic Leadership: Set the global L&D strategy and framework, driving standardization and best practices across regions.
• Training Design & Delivery: Develop curriculum and materials for technical (BFSI processes, compliance) and non-technical areas (soft skills, leadership).
• Governance & Compliance: Ensure adherence to global regulatory standards, client compliance requirements, and regional labor laws.
• Innovation & Technology Enablement: Build and mature the L&D Centre of Excellence, leveraging digital platforms, LMS, and emerging technologies.
• Performance & Analytics: Drive data-driven learning decisions through analytics and insights to improve training effectiveness and ROI.
• Global Stakeholder Management: Partner with operations, quality, and client leadership to align talent development with organizational growth.

Skills

Leadership

Global leadership

Curriculum design

Instructional methodologies

Digital learning technologies

Vendor management

Analytics

Change management

Education

Graduate/Postgraduate in Business, HR, Education, or related field

Tools

LMS

Job description

Overview

The Global Training Director will define and lead the global Learning & Development (L&D) strategy for BFSI processes across multiple geographies and delivery centers. This role ensures standardization, scalability, and innovation in training design, delivery, and governance. The position requires strongexpertisein BFSI domain processes, leadership development, and digital learning technologies to enable operational excellence and clientsatisfaction.

Qualifications

• Graduate/Postgraduate in Business, HR, Education, or related field.

• 10+ years of experience in Learning & Development, with at least 5 years in a global leadership role.

• Proven experience in BFSI processes within a BPO environment.

• Strong background in curriculum design, instructional methodologies, and digital learning technologies.

• Experience managing large-scale training programs and global teams.

Responsibilities

• Strategic Leadership:

• Set the global L&D strategy and framework, driving standardization and best practices across regions.

• Align training programs with business priorities, client requirements, and future skill needs.

• Training Design & Delivery:

• Develop curriculum and materials for technical (BFSI processes, compliance) and non-technical areas (soft skills, leadership).

• Oversee vendormanagementand manage global partnerships for content development and delivery.

• Governance & Compliance:

• Ensure adherence to global regulatory standards, client compliance requirements, and regional labor laws.

• Establish policies, processes, and standards for global training operations.

• Innovation & Technology Enablement:

• Build and mature the L&D Centre of Excellence,leveragingdigital platforms, LMS, and emerging technologies.

• Implement Learning-as-a-Service (L&DaaS) for scalable, technology-enabled solutions.

• Performance & Analytics:

• Drive data-driven learning decisions through analytics and insights to improve training effectiveness and ROI.

• Monitor speed-to-competency and conduct benchmarking against global best practices.

• Global Stakeholder Management:

• Partner with operations, quality, and client leadership to align talent development with organizational growth.

• Lead cross-cultural teams and foster collaboration across regions.

• Talent Development:

• Build global leadership pipelines and succession planning through structured development programs.

• Serve as a coach and mentor to internal teams and specialists.

• Risk & Change Management:

• Identifyand mitigate risks related to training delivery and compliance.
• Lead global change initiatives for learning transformation and digital adoption.