Trainee Branch Supervisor/Manager

Bed King; Polokwane; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Woodford Group seeks a Trainee Branch Supervisor/Manager for our Polokwane branch to lead daily rental operations and a dynamic team, ensuring exceptional customer experiences and branch profitability.

You will drive vehicle utilization, sales performance, and compliance with company standards while developing team members in a fast-paced, customer-centric environment.

Qualifications

• Matric and 2–3 years’ supervisory experience in car rental/retail/ hospitality/logistics.
• Proven track record in a customer service or sales-driven environment with leadership and coaching abilities.
• Valid SA ID and driver’s licence; reliable commute to work.
• Solid proficiency in Word, Excel, Outlook.

Responsibilities

• Operations management: supervise daily rental operations and vehicle logistics; ensure fleet readiness, safety, and legal compliance; uphold processes and quality standards.
• Staff leadership: recruit, train, develop, and manage branch team; build a high-performing, customer-focused culture; manage scheduling and performance reviews.
• Sales and business development: achieve branch targets; upsell and promote services; build relationships with corporate and walk-in clients.
• Financial management: monitor branch budget and costs; prepare regular reports; track KPIs; manage fleet requirements.

Skills

Leadership

Customer focus

Results orientation

Critical thinking

Planning & organising

Initiative

Commitment to quality

Interpersonal skills

Education

Bachelor's degree (advantage)

Tools

Microsoft Office

Job description

Are you ready to step into a leadership role with one of South Africa’s leading mobility solutions providers?

As a Trainee Branch Supervisor/Manager , you will play a vital role in overseeing the daily operations and profitability of our car hire branch.

The purpose of this role is to ensure operational excellence, deliver high-quality service, and create an exceptional customer experience. You will be responsible for leading and developing a dynamic branch team, maximizing vehicle utilization, driving sales performance, and ensuring compliance with company standards and processes.

Founded in 1991 in Durban, the Woodford Group began as a car rental company and has since grown into South Africa’s largest independent car rental provider. Today, we proudly offer a full suite of mobility solutions, from short-term car hire to long-term vehicle leasing, as well as vehicle sales and trade options, across our network of branches nationwide.

This is a unique opportunity to join a well-established brand with a proud legacy of innovation, growth, and customer service excellence, while building your career in branch leadership.

TRAINEE BRANCH SUPERVISOR/MANAGER to be based in Polokwane

Join a vibrant and forward-thinking team, where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

At Woodford, we’re looking for more than just a manager - we want a leader who thrives in a dynamic, customer-focused environment. If you recognise yourself in the qualities below, then this role could be the perfect fit:

Leadership – You inspire, direct, and develop people, fostering a motivated, high-performing team culture.

Customer focus – You’re committed to exceeding customer expectations, building loyalty, and ensuring every client has an exceptional experience.

Results orientation – You maintain a strong drive to achieve sales goals, grow revenue, and meet key operational targets.

Critical thinking – You gather, analyse, and interpret information to solve problems and make sound decisions that impact branch success.

Planning & organising – You manage time, resources, and priorities effectively to keep operations smooth and efficient in a fast-paced environment.

Initiative – You proactively identify opportunities and take ownership, acting without always waiting for instruction.

Commitment to quality – You hold yourself and your team to the highest standards, ensuring compliance, safety, and service excellence.

Strong interpersonal skills – You build rapport, communicate effectively, and foster positive relationships with both customers and colleagues.

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

NON-NEGOTIABLE REQUIREMENTS:

Matric and 2–3 years’ experience in a supervisory / team leader role car rental, retail, hospitality, or logistics

A proven track record in a customer service or sales-driven environment with strong leadership, interpersonal, and coaching abilities.

A valid South African ID and driver’s licence, with the ability to commute to and from work reliably and without issue.

Solid proficiency in Microsoft Office (Word, Excel, Outlook).

Must be willing to work on-site and adapt to business needs, including extended hours, weekends, and public holidays.

HIGHLY BENEFICIAL IF YOU ALSO HAVE:

• A Bachelor’s degree in Business Administration, Hospitality, or a related field.

DUTIES WILL INCLUDE:

Operations management

• Supervise daily rental operations and vehicle logistics, ensuring smooth check-in/check-out processes.
• Ensure fleet readiness, cleanliness, safety, and legal compliance.
• Implement and uphold company processes and quality standards.

Staff leadership

• Recruit, train, develop, and manage branch team members.
• Create a high-performing, customer-focused team culture.
• Handle scheduling, workload delegation, and performance reviews.
• Ensure high standards of customer service and satisfaction, and an efficient customer journey.
• Resolve customer complaints and service issues effectively.
• Build loyalty through consistent, positive experiences.
• Develop a customer-first culture within the team.

Sales and business development

• Achieve branch sales targets and KPIs (e.g., upselling, waivers, upgrades).
• Promote additional products and services to customers.
• Develop and maintain relationships with corporate and walk-in clients.
• Identify local marketing opportunities and community engagement.

Financial management and reporting

• Monitor and manage branch budget, costs, and financial performance
• Manage cost controls and increase branch profitability.
• Prepare regular reports for senior management.
• Track KPIs and adjust strategies to improve results.
• Monitor and manage branch fleet requirements