Trade Ops Incident & Support Analyst (12-Month Contract)

Datafin; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading independent asset management firm in Cape Town is seeking a Trade Management Support Analyst for a 12-month contract. The successful candidate will act as a point of contact for incident resolution in the Trade Management team, requiring at least 3 years of experience supporting Front Office users in Trading and Operations. Proficiency in Charles River IMS and strong Excel skills are essential. The role emphasizes strong customer service and relationship-building abilities, with a focus on collaborative teamwork.

Qualifications

• Minimum of 3 years' experience supporting Front Office users (Trading, Operations, Portfolio Management).
• Good customer service skills are essential.
• Proficient with Excel and MS Office.

Responsibilities

• Initial assessment, prioritization, triage, escalation, and resolution of incidents and requests.
• Provide clear communication and instructions to users.
• Maintain positive customer support and strong relationships.

Skills

Customer Service

Excel

Strong analytical skills

Education

Relevant qualification in Finance or IT

Tools

Charles River IMS

Microsoft Office

SQL

Job description

A leading independent asset management firm in Cape Town is seeking a Trade Management Support Analyst for a 12-month contract. The successful candidate will act as a point of contact for incident resolution in the Trade Management team, requiring at least 3 years of experience supporting Front Office users in Trading and Operations. Proficiency in Charles River IMS and strong Excel skills are essential. The role emphasizes strong customer service and relationship-building abilities, with a focus on collaborative teamwork.