Trade & Operations Co-Ordinator

picknpay; Johannesburg; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Pick n Pay is seeking a Trade & Operations Coordinator to drive store planning, design coordination and the rollout of trade and operational initiatives across the store network. You will coordinate cross-functional teams, manage timelines and ensure on-brand, ready-for-opening stores.

Role requires 4–6 years in retail operations or related fields, strong planning, communication and problem-solving skills, and the ability to influence without direct authority in a fast-paced environment.

Qualifications

• 4-6 years' experience in retail operations, merchandising, project coordination or store implementation.
• Experience coordinating multiple operational projects simultaneously.
• Experience working across cross-functional retail teams.
• Exposure to store development, visual merchandising, trade marketing or retail operations is advantageous.

Responsibilities

• Coordinate store planning activities with the Drawing Office for new stores, refurbishments and layout changes.
• Ensure approved store design principles are consistently applied across all implementations.
• Prepare and coordinate planning briefs for new initiatives.
• Monitor planning milestones and proactively manage implementation timelines.
• Support store readiness before opening, relaunches and major operational changes.
• Coordinate the rollout of trade, operational and product initiatives across the store network.
• Develop implementation plans, timelines and deployment schedules.
• Coordinate cross-functional activities between Product, Marketing, Operations and suppliers.
• Identify implementation risks and ensure timely resolution.
• Monitor execution quality and elevate barriers impacting delivery.
• Coordinate the implementation of in-store communication and promotional material.
• Ensure stores receive accurate communication, POS material and merchandising assets within agreed timelines.
• Support promotional activations, seasonal campaigns and partner launches.
• Coordinate replacement, maintenance and installation of in-store branding where required.
• Own the operational coordination of all retail media assets across the store network.
• Ensure televisions, digital media screens, media boxes and associated infrastructure remain operational.
• Coordinate maintenance, repairs and replacement of media equipment.
• Manage campaign flighting schedules with Marketing and Product teams.
• Monitor campaign execution and maximise media uptime to protect commercial income opportunities.
• Produce regular reporting on media asset availability and execution performance.
• Coordinate the implementation of Value-Added Services initiatives across stores.
• Support partner activations including courier services, parcel solutions, ticketing, financial services and other strategic partnerships.
• Ensure stores are operationally ready for new partner launches.
• Coordinate communication, merchandising and operational support requirements.
• Monitor implementation quality and resolve operational issues impacting customer experience.
• Coordinate the end-to-end operational delivery of Franchise Trade Shows, Food & Wine events, supplier exhibitions, dealer conferences and other strategic events.
• Coordinate exhibition build, logistic

Skills

Planning & organisation

Project coordination

Prioritisation

Stakeholder engagement

Commercial awareness

Problem solving

Influencing without authority

Professionalism under pressure

Education

National Diploma in Retail Management

National Diploma in Business Administration/Commerce

National Diploma in Marketing

National Diploma in Operations Management

National Diploma in Supply Chain/Logistics

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

The Trade & Operations Coordinator is responsible for the successful execution of Value-Added-Services trade, operational and store support initiatives across the Pick n Pay store network.

Working across Corporate, Franchise and partner environments, the role ensures that store design principles, merchandising standards, operational requirements and customer experience initiatives are consistently implemented across new stores, refurbishments and existing locations.

The role serves as the operational bridge between Product, Marketing, Store Operations, the Drawing Office, external partners and suppliers, coordinating multiple initiatives simultaneously to ensure stores are execution-ready, projects are delivered on time and operational standards are maintained.

Beyond store implementation, the role is responsible for coordinating major trade events, managing the operational execution of retail media assets, supporting Value-Added Services activations, and ensuring stores consistently present the business at the standard expected of the Pick n Pay brand.

National Diploma in any of the following:

• Retail Management
• Business Administration / Commerce
• Marketing
• Operations Management
• Supply Chain / Logistics

Experience Required:

• 4-6 years' experience in retail operations, merchandising, project coordination or store implementation.
• Experience coordinating multiple operational projects simultaneously.
• Experience working across cross-functional retail teams.
• Exposure to store development, visual merchandising, trade marketing or retail operations is advantageous.
• Event coordination experience within a retail or FMCG environment is desirable.

Competencies:

• Execution excellence.
• Ownership and accountability.
• Strong operational discipline.
• Relationship building and collaboration.
• Customer and store-centric thinking.
• Commercial awareness.
• Initiative and proactive problem solving.
• Ability to influence without direct authority.
• Professionalism under pressure.

Skills:

• Excellent planning and organisational capability.
• Strong project coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder engagement and communication.
• Commercial awareness and customer focus.
• High attention to operational detail.
• Strong problem-solving capability.
• Proficiency in Microsoft Excel, PowerPoint and Outlook.

Key Responsibilities

Store Planning & Design Coordination

Coordinate store planning activities with the Drawing Office for new stores, refurbishments and layout changes.

Ensure approved store design principles are consistently applied across all implementations.

Prepare and coordinate planning briefs for new initiatives.

Monitor planning milestones and proactively manage implementation timelines.

Support store readiness before opening, relaunches and major operational changes.

Trade & Operational Implementation

Coordinate the rollout of trade, operational and product initiatives across the store network.

Develop implementation plans, timelines and deployment schedules.

Coordinate cross-functional activities between Product, Marketing, Operations and suppliers.

Identify implementation risks and ensure timely resolution.

Monitor execution quality and elevate barriers impacting delivery.

In-Store Communication & Merchandising

Coordinate the implementation of all in-store communication and promotional material.

Ensure stores receive accurate communication, POS material and merchandising assets within agreed timelines.

Support promotional activations, seasonal campaigns and partner launches.

Coordinate replacement, maintenance and installation of in-store branding where required.

Retail Media Operations

Own the operational coordination of all retail media assets across the store network.

Ensure televisions, digital media screens, media boxes and associated infrastructure remain operational.

Coordinate maintenance, repairs and replacement of media equipment.

Manage campaign flighting schedules with Marketing and Product teams.

Monitor campaign execution and maximise media uptime to protect commercial income opportunities.

Produce regular reporting on media asset availability and execution performance.

Value-Added Services & Partner Activation

Coordinate the implementation of Value-Added Services initiatives across stores.

Support partner activations including courier services, parcel solutions, ticketing, financial services and other strategic partnerships.

Ensure stores are operationally ready for new partner launches.

Coordinate communication, merchandising and operational support requirements.

Monitor implementation quality and resolve operational issues impacting customer experience.

Events & Trade Exhibitions

Coordinate the end-to-end operational delivery of Franchise Trade Shows, Food & Wine events, supplier exhibitions, dealer conferences and other strategic events.

Coordinate exhibition build, logistic