Trade & Operations Co-Ordinator

Pick n Pay Retailers; South Africa; On-site; ZAR 420,000 - 560,000; Full time

Job summary

Pick n Pay is seeking a Trade & Operations Coordinator to drive Value-Added-Services and store-operations across our South Africa store network. You will bridge Product, Marketing and Store Operations, overseeing readiness, events, retail media and partner activations to ensure consistent execution and excellent customer experience.

The role requires 4–6 years in retail operations or project coordination, with strong planning, stakeholder engagement and a proactive mindset to support the Pick n

Qualifications

• National Diploma in Retail Management, Business Administration, Commerce, Marketing, Operations Management or Supply Chain.
• 4–6 years’ experience in retail operations, merchandising, project coordination or store implementation.
• Experience coordinating cross-functional retail teams.
• Event coordination experience within retail or FMCG is desirable.

Responsibilities

• Coordinate store planning activities with the Drawing Office for new stores, refurbishments and layout changes.
• Coordinate the rollout of trade, operational and product initiatives across the store network.
• Coordinate in-store communication and promotional material, ensuring timely delivery of POS and merchandising assets.
• Own the operational coordination of all retail media assets across the store network.
• Coordinate Value-Added Services initiatives and partner activations across stores.
• Coordinate end-to-end events such as Franchise Trade Shows, Food & Wine events and supplier exhibitions.
• Conduct store audits and uphold merchandising and operational standards; drive continuous improvement.

Skills

Planning

Project coordination

Multitasking

Stakeholder engagement

Customer focus

Operational discipline

Problem solving

Influence without authority

Professionalism under pressure

Education

National Diploma in Retail Management / Business Administration / Commerce / Marketing / Operations Management / Supply Chain / Logistics

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! The Trade & Operations Coordinator is responsible for the successful execution of Value-Added-Services trade, operational and store support initiatives across the Pick n Pay store network. Working across Corporate, Franchise and partner environments, the role ensures that store design principles, merchandising standards, operational requirements and customer experience initiatives are consistently implemented across new stores, refurbishments and existing locations. The role serves as the operational bridge between Product, Marketing, Store Operations, the Drawing Office, external partners and suppliers, coordinating multiple initiatives simultaneously to ensure stores are execution-ready, projects are delivered on time and operational standards are maintained. Beyond store implementation, the role is responsible for coordinating major trade events, managing the operational execution of retail media assets, supporting Value-Added Services activations, and ensuring stores consistently present the business at the standard expected of the Pick n Pay brand.

National Diploma in any of the following: Retail Management Business Administration / Commerce Marketing Operations Management Supply Chain / Logistics

Experience Required

• 4–6 years’ experience in retail operations, merchandising, project coordination or store implementation.
• Experience coordinating multiple operational projects simultaneously.
• Experience working across cross-functional retail teams.
• Exposure to store development, visual merchandising, trade marketing or retail operations is advantageous.
• Event coordination experience within a retail or FMCG environment is desirable.

Competencies

• Execution excellence.
• Ownership and accountability.
• Strong operational discipline.
• Relationship building and collaboration.
• Customer and store-centric thinking.
• Commercial awareness.
• Initiative and proactive problem solving.
• Ability to influence without direct authority.
• Professionalism under pressure.

Skills

• Excellent planning and organisational capability.
• Strong project coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder engagement and communication.
• Commercial awareness and customer focus.
• High attention to operational detail.
• Strong problem-solving capability.
• Proficiency in Microsoft Excel, PowerPoint and Outlook.

Key Responsibilities

Store Planning & Design Coordination

Coordinate store planning activities with the Drawing Office for new stores, refurbishments and layout changes. Ensure approved store design principles are consistently applied across all implementations. Prepare and coordinate planning briefs for new initiatives. Monitor planning milestones and proactively manage implementation timelines. Support store readiness before opening, relaunches and major operational changes.

Trade & Operational Implementation

Coordinate the rollout of trade, operational and product initiatives across the store network. Develop implementation plans, timelines and deployment schedules. Coordinate cross-functional activities between Product, Marketing, Operations and suppliers. Identify implementation risks and ensure timely resolution. Monitor execution quality and escalates barriers impacting delivery.

In-Store Communication & Merchandising

Coordinate the implementation of all in-store communication and promotional material. Ensure stores receive accurate communication, POS material and merchandising assets within agreed timelines. Support promotional activations, seasonal campaigns and partner launches. Coordinate replacement, maintenance and installation of in-store branding where required.

Retail Media Operations

Own the operational coordination of all retail media assets across the store network. Ensure televisions, digital media screens, media boxes and associated infrastructure remain operational. Coordinate maintenance, repairs and replacement of media equipment. Manage campaign flighting schedules with Marketing and Product teams. Monitor campaign execution and maximise media uptime to protect commercial income opportunities. Produce regular reporting on media asset availability and execution performance.

Value-Added Services & Partner Activation

Coordinate the implementation of Value-Added Services initiatives across stores. Support partner activations including courier services, parcel solutions, ticketing, financial services and other strategic partnerships. Ensure stores are operationally ready for new partner launches. Coordinate communication, merchandising and operational support requirements. Monitor implementation quality and resolve operational issues impacting customer experience.

Events & Trade Exhibitions

Coordinate the end-to-end operational delivery of Franchise Trade Shows, Food & Wine events, supplier exhibitions, dealer conferences and other strategic events. Coordinate exhibition build, logistics, merchandising, promotional assets and stakeholder requirements. Liaise with suppliers, agencies, partners and internal teams to ensure seamless delivery. Support event execution on-site, ensuring the business is represented to the highest professional standard. Capture learnings and continuous improvement opportunities following each event.

Store Audits & Operational Standards

Conduct regular store audits assessing execution against merchandising, communication and operational standards. Identify opportunities to improve consistency across the store network. Produce actionable audit reports and track corrective actions through to completion. Support continuous improvement initiatives that enhance store execution.

Stakeholder Management

Develop strong collaborative relationships across: Store Operations Franchise Product Management Marketing Drawing Office Property External suppliers Strategic partners Service providers Act as the central coordination point ensuring all stakeholders remain aligned throughout implementation.

Travel Requirement: Frequent in-regional travel and in-store execution.

Closing Date: 19 September 2026

Why Pick n Pay?

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.

Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.

Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.

Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.

Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.

Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.

Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.

Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together.

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