Tracing & Collections Support Manager – AETCSM

Armstrong Appointments; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency is seeking a highly organized individual in Durban to manage internal processes and oversee workflows. Strong Excel skills and experience in credit control are required. As a hands-on role, responsibilities include managing a small team and liaising with third-party providers. Attractive remuneration package of R22,000.00 CTC monthly offered.

Qualifications

• Strong Microsoft Excel skills with formulas and pivot tables.
• Experience in credit control or operational reporting.
• Ability to coordinate with multiple stakeholders.

Responsibilities

• Oversee internal tracing workflows and ensure follow-through.
• Manage two internal staff members for debtor data and communications.
• Liaise with third-party service providers for smooth operations.

Skills

Microsoft Excel

Organizational skills

Interpersonal skills

Data analysis

People management

Education

Completed Matric / Diploma / Degree

Job description

We are seeking a highly organised and data-capable individual to manage the internal processes. This is a hands-on role requiring a mic of people management, reporting, and process oversight.

Main job function

• Oversee internal tracing workflows and ensure follow-through of contact strategies.
• Manage two internal staff members responsible for debtor data and communications.
• Liaise with third-party service providers to ensure external support processes run smoothly.
• Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.
• Provide regular performance reports and insights to management.
• Identify inefficiencies or bottlenecks and help implement process improvements.
• Maintain clarity and accountability across all related administrative tasks.

Qualifications

Completed Matric / Diploma / Degree would be an advantage

Experience/Criteria

• Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
• Excellent organisational and interpersonal skills.
• Ability to coordinate with multiple internal and external stakeholders.
• Experience managing people or small teams.
• Comfortable working with high-volume, structured data and operational targets.
• Experience in credit control, tracing, collections support, or operational reporting.
• Exposure to third-party coordination or outsourced service providers.

Salary

R22,000.00 CTC pm

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks.We will keep your CV on our database and contact you should you match the criteria of any other vacancies.