Tour Operations & Guest Experience Specialist

Thompsons Africa; Ballito, Cape Town, Worcester, Gqeberha; On-site; ZAR 201,000 - 446,000; Full time

Benefits offered by this job

Medical aid

Travel industry discounts

Paid annual leave

Professional development support

Employee wellness initiatives

Career advancement opportunities

Annual performance bonuses

Job summary

Thompsons Africa in Johannesburg, South Africa, is seeking a Tour Officer – Travel Operations and Guest Relations to coordinate travel arrangements, manage guest experiences and ensure seamless tour execution.

The role requires 2–6 years in tourism or hospitality, a bachelor’s diploma in a related field, and strong communication, planning and vendor coordination skills. Join a leading inbound tourism company with excellent training and career growth opportunities.

Qualifications

• Bachelor’s Degree or Diploma in Tourism, Hospitality or related discipline.
• 2–6 years of experience in tourism operations or travel management.
• Strong written and verbal communication skills.

Responsibilities

• Coordinating domestic and international travel itineraries.
• Managing reservations and booking confirmations.
• Liaising with hotels, guides and tourism partners.
• Coordinating airport transfers and transportation.
• Responding to traveler inquiries and resolving complaints professionally.
• Monitoring itinerary execution and ensuring service delivery standards.
• Supporting VIP and group travelers.
• Preparing operational reports and documentation.

Skills

Tour Coordination

Travel Planning

Customer Relationship Management

Reservation Management

Destination Knowledge

Hospitality Operations

Supplier Coordination

Travel Administration

Problem Resolution

Guest Services

Communication Skills

Team Collaboration

Education

Bachelor’s Degree or Diploma in Tourism Management, Hospitality Management, Travel and Tourism, Business Administration, Marketing, International Relations or related discipline

Tools

Destination management software

Job description

Thompsons Africa in Johannesburg, South Africa, is seeking a Tour Officer – Travel Operations and Guest Relations to coordinate travel arrangements, manage guest experiences and ensure seamless tour execution.

The role requires 2–6 years in tourism or hospitality, a bachelor’s diploma in a related field, and strong communication, planning and vendor coordination skills. Join a leading inbound tourism company with excellent training and career growth opportunities.