Third Key Holder (Canal Walk Boutique)

Lindt & Sprüngli (Canada), Inc; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt & Sprüngli (Canada), Inc. seeks a proactive Key Holder to manage opening/closing and oversee store operations in the absence of management. You will lead a team, ensure policy adherence, and maintain premium brand standards while delivering exceptional customer service.

This on-site role in a premium retail environment requires strong communication, accountability, and a customer-first mindset to drive sales and uphold Lindt’s Credo and standards.

Qualifications

• Excellent customer service background.
• Strong communication and interpersonal skills.
• Ability to manage time and multi-task in a retail environment.

Responsibilities

• Open/close store following procedures.
• Supervise employees in the absence of management.
• Drive sales through excellent service and product knowledge.
• Maintain merchandising, stock, and store cleanliness to Lindt standards.
• Handle banking tasks and lead cashier responsibilities.
• Uphold company policies and ensure a professional store image.

Skills

Customer service

Communication skills

Time management

Multitasking

Brand representation

Patience

Education

Grade 12

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process.

Position Purpose

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees
• Ensure that merchandising as per LINDT standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per LINDT standard, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in stock counts
• Unpacking, moving and restocking products

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Knowledge, Skills & Experience

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing
• Grade 12
• Customer service background
• Polite and patient