Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (Canal Walk Boutique)

Lindt & Sprüngli; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt & Sprüngli in Cape Town is seeking a customer-focused retail associate to deliver a world-class Lindt experience. You will greet customers, educate them on chocolate products, sample where appropriate, and process purchases at the POS.

The role emphasizes sales targets, excellent communication, and a neat, professional appearance. You will work in a vibrant store environment, assist with stock, and uphold Lindt’s premium brand standards daily.

Qualifications

• Excellent customer service and sales focus.
• Proven experience in customer service.
• Experience in retail environments.
• Able to handle credit card transactions.
• Proficient with Microsoft Office (Excel, PowerPoint).
• Grade 12 qualification.

Responsibilities

• Deliver outstanding customer service in-store and over the phone.
• Educate customers on Lindt products and promotions.
• Upsell to achieve sales targets while maintaining service quality.
• Process orders and handle POS transactions accurately.
• Maintain store cleanliness and stock as needed.
• Manage till and end-of-shift procedures.

Skills

Customer service

Sales skills

Communication

Multi-tasking

Team player

Credit card handling

Education

Matric (Grade 12)

Tools

Microsoft Excel

Microsoft PowerPoint

POS system

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.Position PurposeTo be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.Key ResponsibilitiesCustomer Service and SalesDeliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phoneGreeting all customers, “Welcome to Lindt”, hosting and providing a memorable experienceEducating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledgeActively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredientsAwareness of daily sales budgets, actively upselling to increase customer transaction spendInform all customers of current instore promotions, events and directed informationProvide customers assistance in the selection of quality Lindt products, encouraging additional salesServing more than one customer at a time, acknowledging, and communicating at all timesMultitask between completing store operational tasks and serving customersProcessing the customer orders through the POS, and credit card transactionsOwn and manage individual tills, including counting floats and performing end of shift till procedurePreparing big customer ordersEnsure complaints are addressed immediately by informing the Manager on dutyDevelop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all timesRestocking and cleaning through the dayProduct KnowledgeComprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)Product pricing, packaging, and category performance knowledgeComply with product management and handling proceduresCompliance to food and hygiene and safety standards practicing good hygienic practicesGeneralWork ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environmentRecord sampling and wasted products actively quality controlling productsPerform open and closing procedures, signing off checklistPerform cleaning duties signing off checklistPerform temperature readings signing off checklistMaintain clean, tidy working areas at all timesEnsure all fixtures, glass cabinets and floors remain clean and tidy throughout the dayEnsure body language, mannerism, physical and verbal presentation upholds the company image and grooming policyAccepting courier deliveries and confirming all items are received against invoiceAssisting in monthly stock countsUnpacking, moving, and restocking productsUsing all instore equipment, machines, and appliancesWork, health and safetyComply with all work health and safety requirementsReport and damaged or dangerous equipment or property to managementManual HandlingRepetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unitMoving stock from storerooms to front of houseMonitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer serviceTimely ordering of merchandise and supplies with focus on overall inventory management and loss preventionDaily paperwork and accounting, and other store administration.Confident and interactive with a friendly dispositionExcellent communication skills with a strong work ethic that can represent a premium brandResponsible and accountable in achieving individual goals and budgetsGood time management skills (multi-tasking and prioritizing)Self-starter with the ability to work individually and in a teamImmaculate grooming with excellent personal hygieneKnowledge, Skills & ExperienceCustomer ServiceSales skillsAbility to handle credit card transactionsPrevious experience in customer servicePrevious experience in a similar retail environmentGrade 12Proficiency in Microsoft Office (specifically Excel and Powerpoint)