Chocolate Advisor (V&A Waterfront Boutique)

Lindt & Sprüngli (Canada), Inc; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt & Sprüngli (Canada), Inc in Cape Town is seeking a customer-focused retail associate to deliver world class service and drive sales in our premium chocolate shop.

You will greet customers, explain products, upsell thoughtfully, process POS transactions, and maintain a clean, inviting store environment while upholding Lindt standards.

Qualifications

• Experience in delivering high quality customer service in a premium retail environment.
• Strong product knowledge and the ability to upsell without pressuring customers.
• Comfort with handling credit card transactions and POS systems.

Responsibilities

• Deliver exceptional customer service at all times in-store and over the phone.
• Greet customers and provide a memorable Lindt experience.
• Educate customers on Lindt products and tastings; discuss taste profiles and ingredients.
• Upsell to increase transaction value while maintaining customer satisfaction.
• Process orders and payments through the POS; manage tills and end-of-shift procedures.
• Maintain a clean and organized storefront; assist with stock and merchandising.

Skills

Customer Service

Sales skills

Credit card transactions

Education

Grade 12

Tools

Microsoft Office (Excel & PowerPoint)

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone

• Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience

• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge

• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients

• Awareness of daily sales budgets, actively upselling to increase customer transaction spend

• Inform all customers of current instore promotions, events and directed information

• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales

• Serving more than one customer at a time, acknowledging, and communicating at all times

• Multitask between completing store operational tasks and serving customers

• Processing the customer orders through the POS, and credit card transactions

• Own and manage individual tills, including counting floats and performing end of shift till procedure

• Preparing big customer orders

• Ensure complaints are addressed immediately by informing the Manager on duty

• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times

• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)

• Product pricing, packaging, and category performance knowledge

• Comply with product management and handling procedures

• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment

• Record sampling and wasted products actively quality controlling products

• Perform open and closing procedures, signing off checklist

• Perform cleaning duties signing off checklist

• Perform temperature readings signing off checklist

• Maintain clean, tidy working areas at all times

• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day

• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy

• Accepting courier deliveries and confirming all items are received against invoice

• Assisting in monthly stock counts

• Unpacking, moving, and restocking products

• Using all instore equipment, machines, and appliances

Work, health and safety

• Comply with all work health and safety requirements

• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit

• Moving stock from storerooms to front of house

• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service

• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention

• Daily paperwork and accounting, and other store administration.

• Confident and interactive with a friendly disposition

• Excellent communication skills with a strong work ethic that can represent a premium brand

• Responsible and accountable in achieving individual goals and budgets

• Good time management skills (multi-tasking and prioritizing)

• Self-starter with the ability to work individually and in a team

• Immaculate grooming with excellent personal hygiene

Knowledge, Skills & Experience

• Customer Service

• Sales skills

• Ability to handle credit card transactions

• Previous experience in customer service

• Previous experience in a similar retail environment

• Grade 12

• Proficiency in Microsoft Office (specifically Excel and Powerpoint)