Chocolate Advisor Flexi Permanent 180 Hours (Gateway Boutique)

Lindt & Sprüngli Group; Durban; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Lindt & Sprüngli Group in Durban is seeking a dedicated retail associate to deliver a world-class premium experience. You will greet customers, inform them about Lindt products, and provide sampling and product knowledge to drive sales.

The role requires strong communication, excellent grooming, and a proactive, self-motivated attitude to meet individual budgets and store targets. Join a premium brand with career growth potential.

Qualifications

• Grade 12 completion is required.
• Experience in premium retail is preferred.
• Strong communication and retail knowledge are essential.
• Ability to handle credit card transactions and POS systems.

Responsibilities

• Greet customers and deliver a memorable Lindt experience.
• Educate customers on product specifications, storage and ingredients.
• Actively sample and discuss taste profiles to drive sales.
• Upsell to increase transaction value while maintaining service quality.
• Inform customers of promotions, events and in-store information.
• Assist in product selection and bagging for premium presentation.
• Operate POS, handle cash/cards, and manage tills with accuracy.
• Perform opening/closing procedures and checklists.
• Restock and maintain cleanliness of the shop floor and displays.
• Process deliveries and contribute to stock counts and ordering.
• Handle daily paperwork and store administration tasks as assigned.

Skills

Customer Service

Sales skills

Credit card transactions

Retail service experience

Premium brand representation

Communication skills

Time management

Self-motivation

Teamwork

Grooming & presentation

Problem solving

Upselling

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.**Position Purpose**To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals. **Key Responsibilities****Customer Service and Sales*** Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone* Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience* Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients* Awareness of daily sales budgets, actively upselling to increase customer transaction spend* Inform all customers of current instore promotions, events and directed information* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales* Serving more than one customer at a time, acknowledging, and communicating at all times* Multitask between completing store operational tasks and serving customers* Processing the customer orders through the POS, and credit card transactions* Own and manage individual tills, including counting floats and performing end of shift till procedure* Preparing big customer orders* Ensure complaints are addressed immediately by informing the Manager on duty* Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times* Restocking and cleaning through the day **Product Knowledge*** Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)* Product pricing, packaging, and category performance knowledge* Comply with product management and handling procedures* Compliance to food and hygiene and safety standards practicing good hygienic practices **General*** Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment* Record sampling and wasted products actively quality controlling products* Perform open and closing procedures, signing off checklist* Perform cleaning duties signing off checklist* Perform temperature readings signing off checklist* Maintain clean, tidy working areas at all times.Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day* Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy* Accepting courier deliveries and confirming all items are received against invoice* Assisting in monthly stock counts* Unpacking, moving, and restocking productsUsing all instore equipment, machines, and appliances **Work, health and safety*** Comply with all work health and safety requirements* Report and damaged or dangerous equipment or property to management **Manual Handling*** Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit* Moving stock from storerooms to front of house* Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service* Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention* Daily paperwork and accounting, and other store administration**Knowledge, Skills & Experience*** Customer Service* Sales skills* Ability to handle credit card transactions* Previous experience in customer service* Previous experience in a similar retail environment* Grade 12* Proficiency in Microsoft Office (specifically Excel and Powerpoint)* Confident and interactive with a friendly disposition* Excellent communication skills with a strong work ethic that can represent a premium brand* Responsible and accountable in achieving individual goals and budgets* Good time management skills (multi-tasking and prioritizing)* Self-starter with the ability to work individually and in a team* Immaculate grooming with excellent personal hygiene