Tender & Sales Support Specialist (Compliance & Crm)

Nxatel, Pty; Pretoria; Remote; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Nxatel, Pty is seeking a meticulous Remote Sales Support & Order Fulfillment Specialist to join its virtual operations team. The role focuses on processing orders, managing inventory, and delivering excellent customer service across South Africa from a home-based setup.

You will handle orders, coordinate with logistics, update CRM records, and generate fulfillment reports while maintaining strong client communication. Remote work flexibility supports professional growth in e-commerce operations.

Qualifikationen

• Experience in sales support or fulfillment, preferably in retail or e-commerce.
• Excellent organizational skills and attention to detail.
• Strong written and verbal English communication.
• Proficiency with order management systems, inventory software and MS Office.
• Ability to work independently and meet deadlines in a remote setup.
• Stable internet and a quiet, dedicated workspace.
• Proactive problem-solving and customer-focused attitude.
• Familiarity with the Free State retail sector is a plus.

Aufgaben

• Process customer orders accurately through online channels.
• Update inventory levels in real time to prevent overselling.
• Coordinate with logistics to ensure timely delivery.
• Respond to inquiries on order status, shipping, and availability via email/chat.
• Troubleshoot order-related issues including delays or damages.
• Collaborate with sales and customer service teams for seamless support.
• Maintain customer records and order histories in the CRM.
• Generate reports on order volume and fulfillment times.
• Identify process improvements in sales support and fulfillment.

Kenntnisse

Sales support

Order processing

Inventory management

Customer service

Communication

Tools

CRM systems

MS Office

Order management software

Jobbeschreibung

Our client is seeking a highly organized and diligent Remote Sales Support & Order Fulfillment Specialist to join their virtual operations team, serving customers across South Africa, with a focus on supporting the market in Welkom, Free State. This role is critical for ensuring seamless order processing, efficient inventory management, and outstanding customer support throughout the sales cycle. The ideal candidate is meticulous, possesses excellent communication skills, and excels in a self-managed, remote work environment. This position offers the flexibility to work from home while playing a pivotal role in maintaining customer satisfaction and operational efficiency for our client's retail business. You will be the backbone of our online sales process, ensuring every order is handled with precision and care. This is a fully remote position, perfect for individuals who thrive on organization and remote collaboration.

Key Responsibilities

• Process customer orders accurately and efficiently through various online channels.
• Manage and update inventory levels in real-time to prevent discrepancies and overselling.
• Coordinate with logistics and shipping partners to ensure timely delivery of orders.
• Respond to customer inquiries regarding order status, shipping, and product availability via email and chat.
• Troubleshoot and resolve order-related issues, including shipping delays, damaged items, or incorrect orders.
• Liaise with the sales and customer service teams to provide comprehensive support.
• Maintain accurate customer records and order histories in the CRM system.
• Generate reports on order volume, fulfillment times, and inventory status.
• Identify opportunities for process improvements in sales support and order fulfillment.

Requirements

• Previous experience in sales support, order processing, or fulfillment, preferably in a retail or e-commerce setting.
• Exceptional organizational skills and meticulous attention to detail.
• Strong written and verbal communication skills in English.
• Proficiency in using order management systems, inventory software, and MS Office Suite.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setup.
• A stable internet connection and a dedicated, quiet workspace are mandatory.
• Proactive problem-solving skills and a customer-focused attitude.
• Familiarity with the challenges and opportunities within the Free State retail sector is a plus.

Benefits

This role is fully remote, offering significant work-from-home flexibility. Our client provides a competitive salary, opportunities for professional development in e-commerce operations and sales support, and potential for career growth within the company. You will benefit from a supportive virtual team culture and the chance to work with a growing retail brand. This position is ideal for individuals seeking a stable remote career focused on operational excellence and customer satisfaction.