Tenant Relations & Collections Administrator

HospitalityandOutdoor; Wes-Kaap; On-site; ZAR 201,000 - 290,000; Full time

Job summary

HospitalityandOutdoor seeks a detail-oriented Junior Tenant & Collections Administrator to support the Group Property Manager in Cape Town. You will handle tenant inquiries, rental statements, and lease documentation while ensuring accurate records and timely collections.

The role involves coordinating with Finance, property managers, tenants, and contractors. Ideal candidates are organized, professional, and capable of following up on outstanding matters with strong communication skills.

Qualifications

• Grade 12 or equivalent qualification.
• Certificate or Diploma in Administration, Bookkeeping, Property Administration, Finance, or related field advantageous.
• 1 to 2 years of experience in administration, debtors, collections, customer service, or property administration.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong verbal and written communication skills.
• Ability to manage tenant queries professionally.
• Strong organizational and time-management abilities.

Responsibilities

• Act as the first point of contact for tenant administrative queries.
• Assist with rental statements, payment reminders, proof of payment requests, and lease-related enquiries.
• Maintain professional communication via email and telephone.
• Log and elevate tenant queries, complaints, and maintenance requests.
• Follow up on outstanding documentation and renewal confirmations.
• Maintain accurate tenant records and filing systems.
• Monitor rental payments against monthly schedules.
• Identify unpaid and short-paid accounts.
• Issue payment reminders and arrears notices.
• Follow up on overdue accounts and secure payment commitments.
• Prepare supporting documentation for recovery processes.
• Maintain and update the lease register.
• Track lease expiry dates, escalations, and renewals.
• File lease agreements, notices, and amendments accurately.
• Assist with occupancy schedules and monthly property reporting.
• Liaise with third-party property managers where required.
• Prepare daily, weekly, and monthly administration summaries.
• Maintain accurate tenant records and payment confirmations.
• Support finance reconciliations with tenant payment information.
• Assist with monthly rental income and collections reporting.

Skills

Communication

Organization

Time management

Attention to detail

Problem solving

Education

Diploma in Administration or related

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HospitalityandOutdoor seeks a detail-oriented Junior Tenant & Collections Administrator to support the Group Property Manager in Cape Town. You will handle tenant inquiries, rental statements, and lease documentation while ensuring accurate records and timely collections.

The role involves coordinating with Finance, property managers, tenants, and contractors. Ideal candidates are organized, professional, and capable of following up on outstanding matters with strong communication skills.