Junior Tenant & Collections Specialist

HotelJobs; Hout Bay; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Residential & Commercial Property Group, based in Hout Bay, seeks a Junior Tenant & Collections Administrator to support the Group Property Manager. You will handle tenant communications, rental collections, arrears follow-up, lease administration and basic reporting across the group portfolio.

Role includes maintaining central tenant records, coordinating with finance and property managers, and ensuring timely follow-ups with tenants and third-party agents.

Qualifications

• Grade 12 or equivalent qualification.
• Diploma or certificate in administration, bookkeeping, property administration, finance or related field would be advantageous.
• 1–2 years' experience in administration, debtors, collections, property administration, customer service or similar role.
• Basic understanding of rental accounts, statements, payment follow-ups and recordkeeping.
• Computer literacy including Outlook, Word and Excel.
• Strong written and verbal communication skills.
• Ability to handle tenant queries professionally and escalate sensitive matters appropriately.
• High level of accuracy and attention to detail.
• Strong follow-up and persistence in closing administrative matters.

Responsibilities

• Act as a first point of administrative contact for tenants for rental statements, payment reminders, proof of payment requests and basic lease queries.
• Maintain professional communication with tenants via email, phone and other approved channels.
• Log tenant queries and escalate to management, maintenance, finance or legal input as needed.
• Follow up on outstanding tenant information, signed documents, renewal confirmations and other admin requirements.
• Maintain accurate tenant contact details and filing of communication records.

Skills

Administration

Tenant communication

Debt collection

Recordkeeping

Lease administration

Stakeholder coordination

Education

Grade 12

Diploma in Administration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Residential & Commercial Property Group, based in Hout Bay, seeks a Junior Tenant & Collections Administrator to support the Group Property Manager. You will handle tenant communications, rental collections, arrears follow-up, lease administration and basic reporting across the group portfolio.

Role includes maintaining central tenant records, coordinating with finance and property managers, and ensuring timely follow-ups with tenants and third-party agents.