Junior Tenant and Collections Administrator

Wild Dreams Hospitality; Wes-Kaap; On-site; ZAR 201,000 - 279,000; Full time

Benefits offered by this job

Salary: R18,000–R25,000 per month

Job summary

Wild Dreams Hospitality is seeking a property administration support role to work with the Group Property Manager, Finance, and third-party managing agents, handling tenant communication, rental collections, and lease administration across the portfolio.

You will log tenant queries, monitor payments, manage the central lease register, and prepare basic reports. Salary range is from R18,000 to R25,000 per month, depending on experience, with opportunities for growth within the group.

Qualifications

• Grade 12 or equivalent is required.
• Certificate or diploma in administration, bookkeeping, property administration, or finance is advantageous.
• 1–2 years experience in administration, debtors, or property administration.
• Basic understanding of rental accounts, statements, and payment follow-up processes.
• Computer literate including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Strong follow-up ability with persistence in closing administrative matters.
• Confidential handling of tenant and financial information.
• Able to work independently with appropriate escalation when needed.

Responsibilities

• Act as first point of contact for tenants on rental statements, payment reminders, proof of payment requests, and basic lease queries.
• Log tenant queries and escalate matters requiring management, maintenance, finance, or legal input.
• Monitor rental payments against monthly schedules and flag unpaid or short-paid accounts.
• Send payment reminders and arrears notices, and follow up on overdue rentals.
• Update arrears tracking schedules with follow-up dates, payment arrangements, and escalation status.
• Maintain the central lease register, including lease dates, escalation dates, and renewal status.
• Track upcoming lease expiries and remind the Group Property Manager of required actions.
• File signed leases, amendments, and correspondence correctly.
• Prepare basic collections and tenant administration reports.
• Assist Finance with reconciliations by providing payment records and follow-up notes.

Skills

Communication

Attention to detail

Time management

Independent worker

Confidentiality

Follow-up

Organisational skills

Education

Grade 12

Admin/bookkeeping diploma/certificate advantageous

Tools

Outlook

Word

Excel

Job description

This is a support role for someone who wants to build a career in property administration. You'll work closely with the Group Property Manager, Finance, and third-party managing agents, handling tenant communication, rental collections, and lease administration across the portfolio.

Core Criteria

• Grade 12 or equivalent
• Certificate or diploma in administration, bookkeeping, property administration, or finance advantageous
• 1 to 2 years' experience in administration, debtors, collections, property administration, or customer service
• Basic understanding of rental accounts, statements, and payment follow-up processes
• Computer literate, including Outlook, Word, and Excel
• Strong written and verbal communication skills
• High level of accuracy and attention to detail
• Strong follow-up ability and persistence in closing out administrative matters
• Comfortable escalating sensitive matters appropriately
• Good organisational and time-management skills
• Sound judgement and confidentiality when handling tenant and financial information
• Able to work independently while knowing when to escalat

Core Responsibilities

• Act as first point of contact for tenants on rental statements, payment reminders, proof of payment requests, and basic lease queries
• Log tenant queries and escalat matters requiring management, maintenance, finance, or legal input
• Monitor rental payments against monthly schedules and flag unpaid or short-paid accounts
• Send payment reminders and arrears notices, and follow up on overdue rentals
• Update arrears tracking schedules with follow-up dates, payment arrangements, and escalation status
• Maintain the central lease register, including lease dates, escalation dates, and renewal status
• Track upcoming lease expiries and remind the Group Property Manager of required actions
• File signed leases, amendments, and correspondence correctly
• Prepare basic collections and tenant administration reports
• Assist Finance with reconciliations by providing payment records and follow-up notes

On Offer

• Salary: R18,000 to R25,000, dependent on experience