Telesales Team Lead: Drive Growth & Coaching

WNS; Centurion; On-site; ZAR 210,000 - 320,000; Full time

Job summary

WNS Global Services Inc. in Centurion is seeking a motivated Telesales Team Leader to drive sales performance and ensure high-quality customer interactions. You will lead a team of associates, monitor KPI attainment, and implement coaching to improve performance. Rotating shifts across a Monday–Sunday week will be required.

The role emphasizes achieving targets, maintaining call quality, and fostering a positive learning environment while coordinating with the wider contact center goals.

Qualifications

• Minimum 12 month sales team leader experience. Essential
• Previous and proven leadership / supervisory experience (Essential)

Responsibilities

• Deliver KPI targets and plans through effective management of people.
• Create a positive learning environment that empowers Lead Associates, Senior Associates and Associates
• Be a role model who participates in achieving the wider contact center objectives to ensure first-class customer service.
• Understand the wider implications around team engagement and how it links to reducing attrition and absenteeism.
• Facilitate direct sales by managing team members and encouraging them to make sales
• Interact with other team members to ensure everyone is updated on progress and goals.
• Motivate team to perform at their best to achieve maximum results.

Skills

Telesales Leadership

Team Management

Sales Targets

Communication Skills

Education

Matric or equivalent

Job description

WNS Global Services Inc. in Centurion is seeking a motivated Telesales Team Leader to drive sales performance and ensure high-quality customer interactions. You will lead a team of associates, monitor KPI attainment, and implement coaching to improve performance. Rotating shifts across a Monday–Sunday week will be required.

The role emphasizes achieving targets, maintaining call quality, and fostering a positive learning environment while coordinating with the wider contact center goals.