Telesales Learnership (12 Month)

Outsurance; Gauteng; On-site; ZAR 39,000 - 56,000; Part time

Benefits offered by this job

INSETA Learnership

Job summary

Outsurance invites applications for a 12-month Learnership in Telesales, designed for unemployed youth seeking hands-on experience in the financial and insurance sector. You will interact with customers, quote or assist, and demonstrate the benefits of being insured by OUTsurance.

This fixed-term Learnership with INSETA offers a pathway into a career in call centres, sales and insurance, emphasizing service quality, product knowledge and personal development.

Qualifications

• Matric or equivalent is required.
• Recognized diploma or degree is advantageous.
• No experience required.
• Computer literacy and strong communication skills are essential.

Responsibilities

• Quote or assist customers to demonstrate the benefits of OUTsurance.
• Handle calls, upsell, and process policy changes to improve customer experience.
• Deliver high-quality customer service and contribute to sales objectives.

Skills

Computer literacy

Communication

Stress tolerance

Problem solving

Coachable

Time management

Quality orientation

Goal orientation

Education

Matric / Equivalent

Diploma or Degree (Advantageous)

Job description

The Learnership is a structured work-based program, affording unemployed youth work experience in our company. As a Telesales Learner, you will be interacting with customers that have requested a quote or have called in to be assisted, Your role is to quote or assist the customer and ensure that they see the benefits of being insured by OUTsurance. You will be required to interact with clients, increase sales, upsell, make changes to current policies and elevate customer experience.

The successful applicants will enter into a fixed term 12 month Learnership agreement (not an employment contract) with the company. This is a learning opportunity for unemployed youth that has a passion for call centre and would like to gain experience in order to pursue a career in the Financial and Insurance industry.

• Computer Literate (MS Office)
• Impeccable Communication & interpersonal skills
• High Pressure and stress tolerant
• Problem solving
• Coachable/ Teachable
• Time management
• Quality Orientated
• Goal orientated

Qualifications

• Matric or Equivalent
• Recognized Diploma or Degree (Advantageous)

Experience

• No Experience Required

Take note to qualify for an INSETA Learnership program you need to:

• Be a South African citizen
• Not previously on a Learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 6 months

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.