Telecoms Service Delivery Lead | SLA & Customer Success

AtripleA recruitment & temps; Gauteng; On-site; ZAR 540,000 - 900,000; Full time

Job summary

A leading recruitment agency seeks a Service Delivery Manager to ensure SLAs are met and maintain communication with clients. Responsibilities include managing service delivery cycles, monitoring performance, and building strong customer relationships. Candidates should have at least 4 years of experience in the telecoms industry and a Project Management certification. This role demands excellent problem-solving abilities and strong communication skills, accompanied by a Code B driver’s license. Applications via email are required.

Qualifications

• Minimum 4 years' experience in the Telecoms industry.
• Solid understanding of the Project Delivery cycle.
• Code B driver’s licence required.

Responsibilities

• Management of service delivery cycle.
• Monitor overall performance of services and timelines.
• Ensure efficient handover process between sales, procurement and finance.

Skills

Exceptional problem-solving

Good verbal and written communication

Effective interpersonal skills

Analytical and strategic thinking

Customer driven

Education

Project Management & Service Management qualification/certification

Grade 12

Job description

A leading recruitment agency seeks a Service Delivery Manager to ensure SLAs are met and maintain communication with clients. Responsibilities include managing service delivery cycles, monitoring performance, and building strong customer relationships. Candidates should have at least 4 years of experience in the telecoms industry and a Project Management certification. This role demands excellent problem-solving abilities and strong communication skills, accompanied by a Code B driver’s license. Applications via email are required.