Service Delivery Manager (Telecoms)

AtripleA recruitment & temps; Gauteng; On-site; ZAR 540,000 - 900,000; Full time

Job summary

A leading recruitment agency seeks a Service Delivery Manager to ensure SLAs are met and maintain communication with clients. Responsibilities include managing service delivery cycles, monitoring performance, and building strong customer relationships. Candidates should have at least 4 years of experience in the telecoms industry and a Project Management certification. This role demands excellent problem-solving abilities and strong communication skills, accompanied by a Code B driver’s license. Applications via email are required.

Qualifications

• Minimum 4 years' experience in the Telecoms industry.
• Solid understanding of the Project Delivery cycle.
• Code B driver’s licence required.
• Solid understanding of the Project Delivery cycle.
• Excellent problem-solving skills with ability to work independently and with customers.
• Strong verbal and written communication skills.
• Code B driver’s licence.
• Strong interpersonal and communication skills.
• Analytical and strategic mindset.
• Customer-driven approach.

Responsibilities

• Management of service delivery cycle.
• Monitor overall performance of services and timelines.
• Ensure efficient handover process between sales, procurement and finance.
• Ensure efficient handover between sales, procurement and finance.
• Manage 3rd party provider service delivery.
• Establish long-term relationships with customers and drive loyalty.
• Provide relevant process reporting.
• Incident & Request Tracking.
• Stock Management.
• Account Management.

Skills

Exceptional problem-solving

Good verbal and written communication

Effective interpersonal skills

Analytical and strategic thinking

Customer driven

Education

Project Management & Service Management qualification/certification

Grade 12

Job description

Our client in the Telecommunications Industry is looking for a Service Delivery Manager.

Position Overview

The SDM will be responsible for ensuring that all SLAs are met for our service and support contracts. The SDM must maintain communication with clients and prepare and present service reports.

Key responsibilities include timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships.

Key Responsibilities

• Management of service delivery cycle
• Management of service assurance cycle
• Monitor overall performance of services and timelines to deliver
• Ensure efficient handover process between sales, procurement and finance
• Manage 3rd Party provider service delivery
• Establish long‑term relationships with customers, driving loyalty and proactively seeking ways to increase efficiency or save costs
• Relevant reporting on process
• Incident & Request Tracking
• Stock Management
• Account Management

Minimum Requirements

• Grade 12 essential
• Telecoms industry experience non‑negotiable (at least 4 years)
• Project Management & Service Management qualification/certification
• Solid understanding of the Project Delivery cycle
• Exceptional problem‑solving skills and ability to work well independently as well as collaboratively with a team and customers
• Good verbal and written communication skills
• Code B driver’s licence required
• Effective interpersonal and communication skills
• Analytical and strategic mind
• Customer driven

Send your CV and latest pay slip to [e-mail].

ATripleA Recruitment and Temps

www.aaaa.co.za