Telecom Billing Specialist

Placements24; Richards Bay; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional development

Career growth

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking a meticulous Telecom Billing Specialist to oversee end-to-end billing operations on-site. The role requires experience with telecom billing systems, strong analytical skills, and a dedication to accuracy and data security.

The ideal candidate will manage monthly cycles, reconcile data, and collaborate with finance, operations, and sales teams to ensure timely invoicing and high-quality financial records.

Qualifications

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Excellent analytical and problem-solving abilities with high accuracy.
• Proficiency in Excel, including pivot tables and VLOOKUP.
• Strong organizational and time management skills to meet deadlines.
• Experience with telecom billing systems and service offerings.

Responsibilities

• Manage and execute the monthly billing cycle for all telecom services.
• Ensure accurate capture and processing of usage data, service orders, and customer information.
• Generate and distribute customer invoices in line with policies and regulations.
• Perform regular reconciliations of billing data against revenue and financial records.
• Investigate and resolve billing discrepancies and customer queries promptly.
• Configure and maintain billing system parameters (rate plans, discounts, service codes).
• Collaborate with sales, customer service, and technical teams to resolve billing issues.
• Assist in developing and implementing new billing processes and system enhancements.
• Prepare regular billing reports for management review highlighting metrics and trends.
• Ensure data integrity and security within the billing system.

Skills

Billing analytics

Advanced Excel

Analytical thinking

Time management

Communication skills

Team collaboration

Education

Diploma or Bachelor's degree in Accounting/Finance

Tools

Billing software

Job description

About the Role

Our client, a dynamic telecommunications service provider with a significant presence in Richards Bay, KwaZulu-Natal, is seeking a meticulous and experienced Telecom Billing Specialist. This role is vital for ensuring the accuracy, timeliness, and efficiency of all billing operations within the company. You will be responsible for managing the end-to-end billing cycle, from data collection and processing to invoice generation and reconciliation. The ideal candidate will have a strong understanding of billing systems, telecom service offerings, and a keen eye for detail to maintain the integrity of financial data in Richards Bay. This position requires being on-site to collaborate effectively with finance and operations teams in KwaZulu-Natal, ZA.

Key Responsibilities

• Manage and execute the monthly billing cycle for all telecommunication services.
• Ensure the accurate capture and processing of usage data, service orders, and customer information.
• Generate and distribute customer invoices, ensuring compliance with billing policies and regulations.
• Perform regular reconciliations of billing data against revenue reports and financial records.
• Investigate and resolve billing discrepancies and customer queries promptly and efficiently.
• Configure and maintain billing system parameters, including rate plans, discounts, and service codes.
• Collaborate with sales, customer service, and technical teams to resolve billing-related issues.
• Assist in the development and implementation of new billing processes and system enhancements.
• Prepare regular billing reports for management review, highlighting key metrics and trends.
• Ensure data integrity and security within the billing system.

Requirements

• Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in a billing or financial operations role, preferably within the telecommunications industry.
• Proven experience with telecom billing systems and software.
• Strong understanding of telecommunication service types and billing methodologies.
• Excellent analytical and problem-solving skills with a high degree of accuracy.
• Proficiency in Microsoft Excel, including advanced functions (pivot tables, VLOOKUP).
• Strong organizational and time management skills, with the ability to meet deadlines.
• Effective communication and interpersonal skills for interacting with internal teams and external stakeholders.
• Experience working in Richards Bay or the surrounding KwaZulu-Natal area is beneficial.
• Ability to work independently and as part of a team in a demanding environment.

Benefits

• Our client offers a competitive annual salary, comprehensive medical aid, and a provident fund.
• Employees receive opportunities for professional development and specialized training in billing systems.
• There is potential for career growth within the finance department.
• Join a stable and growing company that values precision and dedication in the Richards Bay, ZA market.