Technical Writer

Mri Software; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Virtual social events

Tuition reimbursement

Flexibility to work remotely for two weeks a year

Job summary

Mri Software is seeking a content creator in Cape Town who is proactive and skilled in AI and automation. The position involves transforming technical information into engaging client-facing materials and supporting consultants and project managers.

The ideal candidate will have strong writing skills, extensive experience in documentation for software projects, and a commitment to high standards of professionalism.

A diverse workplace, Mri Software offers competitive benefits including medical aid, a pension plan, and generous leave provisions.

Qualifications

• Proven experience in writing and maintaining documentation.
• Strong command of grammar and professional formatting standards.
• Experience in using AI-assisted writing tools.

Responsibilities

• Review and analyze existing materials to identify improvement opportunities.
• Collaborate with team leaders and subject-matter experts.
• Implement version control and content management best practices.
• Promote content adoption among implementation teams.

Skills

Content creation

AI automation

Strong communication

Collaboration skills

Attention to detail

Education

Experience in software or consulting industries

Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Tools

SharePoint

Scribe

Video creation/editing tools

Job description

POSITION OVERVIEW

We’re looking for a proactive, digitally capable and AI aware content creator who can use the latest tools and automation to make documentation and content creation faster, smarter and more effective. You don’t need to be the subject matter expert as you’ll be working closely with the experts to transform their knowledge into clear, professional and engaging client‑facing materials to support the successful delivery of our software solutions.

You’ll bring structure, precision and creativity using AI, automation, and other collaborative tools and platforms to produce content that’s not only accurate but polished, well formatted and visually professional. Your work will support Consultants and Project Managers in successfully delivering solutions and help clients maximise the value of MRI’s products and services.

The ideal candidate will embrace the challenge of turning complex or technical information into simple, clear and visually engaging materials. They will be proactive, organised and detail‑oriented, with strong communication and collaboration skills. Experienced in producing client‑facing content across multiple formats and media, they will demonstrate a strong commitment to grammar, formatting and version control to ensure professional standards in every deliverable.

RESPONSIBILITIES

• Review and analyse existing materials to identify gaps, improvement opportunities, and ways to leverage AI automation for faster, higher quality content creation.
• Collaborate with team leaders and subject‑matter experts to transform, create and update content, including documents (Word/PDF), PowerPoint presentations, videos, e‑learning materials, online help, UAT templates (spreadsheets), and wiki‑style guides, using traditional and AI‑assisted tools.
• Apply strong grammar, formatting and styling standards to ensure all materials are professional, consistent, and easy to use.
• Implement version control and content management best practices to keep documentation accurate, traceable and current.
• Actively promote and support content adoption among implementation teams to ensure effective use across projects.
• Continuously refine, enhance and maintain content based on user feedback and usage insights.
• Contribute to special initiatives, such as developing new training, onboarding or implementation materials to support innovative delivery approaches.

REQUIREMENTS

• Proven experience in writing, creating, transforming and maintaining content or documentation for software, consulting or implementation projects.
• Strong command of grammar, document structure, and professional formatting standards.
• Experience with version control and maintaining structured documentation repositories (e.g. SharePoint).
• Proficiency in Microsoft Word, PowerPoint, Excel and video creation/editing tools.
• Experience in using AI assisted writing and content tools (e.g. Copilot, Scribe or similar).
• Excellent communication and collaboration skills, with the ability to simplify complex technical topics.
• Ability to work independently with exceptional attention to detail and organisational skills.
• Experience in the property sector (including business rules, operating procedures, and process best practices) is highly desirable. Alternatively, experience in software/technology sectors is preferred.
• Enthusiastic team player with a positive mindset who looks for ways to work smarter, not just harder.
• Ability to manage multiple projects and deliverables meeting deadlines with professionalism and quality.

BENEFITS

• Office breakfasts, quarterly lunches and virtual social events.
• Employee‑led groups such as DEI committee, Women and Allies, and Pride Event Group.
• Medical Aid Scheme.
• Competitive Personal Pension plan.
• Parental Leave benefit.
• 25 days of annual leave plus Public Holidays, and 16 hours of Flex Time Off.
• Tuition Reimbursement Schemes.
• Flexibility to work from anywhere in the world for two weeks a year.

ABOUT US

From the day we opened our doors, MRI Software has built flexible, game‑changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people‑first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do.

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.