Statement of Works Writer (UK Hours)

MRI Software; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

MRI Software is seeking a Professional Services Statement of Works Writer to define client engagements and produce high-quality SOWs, service estimates and consultancy proposals. The role sits at the intersection of Sales, Professional Services, Product and Delivery, requiring sound commercial judgement and practical delivery experience to ensure successful project outcomes.

Based in the Cape Town office with a hybrid working model (3 days home-based per week), the role supports a global team

Qualifications

• Experience in Professional Services, Consulting, Software Delivery, Pre-Sales, Solution Design, Project Management or related environments.
• Strong commercial awareness balancing customer, delivery and business objectives.
• Excellent analytical and problem solving skills for complex requirements.
• Proven ability to make informed decisions using available information.
• Strong written communication for professional customer-facing documentation.
• Excellent stakeholder management across multiple functions.
• Identify, assess and communicate delivery, operational and commercial risks.
• High attention to detail and strong organizational skills.

Responsibilities

• Produce Statements of Work across MRI products and service offerings.
• Create accurate services estimates with assumptions, exclusions, dependencies and scope boundaries.
• Translate requirements into deliverable consultancy and implementation engagements.
• Ensure proposals reflect delivery approaches, timelines, and resource needs.
• Assess commercial viability and delivery risks of proposed engagements.
• Collaborate with Sales, Consulting, Project Management, Product and Delivery teams.
• Support governance, reviews, and redline processes for statements of work and proposals.
• Maintain high quality standards across all professional services documents.

Skills

Commercial awareness

Analytical problem solving

Stakeholder management

Written communication

Organization & prioritization

MS Office proficiency

Tools

Microsoft Office

Job description

Join MRI Software as a Professional Services Statement of Works Writer and play a pivotal role in defining how our clients engage with Professional Services. Working at the intersection of Sales, Professional Services, Product, and Delivery teams, you will be responsible for producing high-quality Statements of Work, service estimates and consultancy proposals that set projects up for success from day one. We are looking for an individual who can apply sound commercial judgement, logical thinking, and practical delivery experience to define successful customer engagements. You will be comfortable identifying risks, challenging assumptions, balancing competing priorities, and making recommendations that support both customer success and sustainable delivery outcomes. You will work with stakeholders across the organisation to ensure opportunities are appropriately scoped, estimated, governed, and positioned for successful execution before they enter delivery. Please note that this role requires working UK business hours (Monday to Friday, 09:00 – 17:30 BST/GMT) to support the global team.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Key Responsibilities

• Produce Professional Services Statements of Work across multiple MRI products and service offerings.
• Create accurate services estimates, documenting assumptions, exclusions, dependencies, risks, and scope boundaries.
• Translate customer requirements into clear, practical, and deliverable consultancy and implementation engagements.
• Ensure proposals accurately reflect agreed delivery approaches, timelines, and resource requirements.
• Assess the commercial viability of proposed engagements, identifying risks, assumptions, and potential delivery challenges.
• Apply sound commercial judgement when determining scope, effort, resource requirements and implementation approaches.
• Constructively challenge ambiguities, assumptions, and inconsistencies to improve proposal quality and delivery success.
• Support contractual discussions, Statements of Work reviews, and proposal redline activities.
• Ensure opportunities are positioned for successful delivery whilst balancing customer expectations, delivery requirements, and commercial objectives.
• Work closely with Sales teams throughout the sales cycle, supporting opportunity qualification, solution scoping and proposal development.
• Collaborate with Consulting, Project Management, Product Management, and Delivery teams to validate proposed approaches.
• Build strong working relationships across multiple departments and regions to ensure consistency and alignment.
• Ensure engagements entering delivery are appropriately scoped, estimated, and documented.
• Promote consistency and quality across all Professional Services proposals and Statements of Work.
• Support the application of agreed estimation, approval and engagement governance processes.
• Work collaboratively with delivery teams to capture lessons learned and improve future estimation accuracy and implementation planning.
• Help reduce delivery risk through strong governance, challenge and engagement planning practices.
• Maintain high standards of quality, accuracy, and consistency across all service proposals.
• Contribute to the ongoing development of estimation models, service catalogues, templates, and proposal frameworks.
• Support improvements to implementation methodologies, governance processes, and delivery best practices.
• Identify opportunities to improve estimation accuracy, operational efficiency, and customer outcomes.

Requirements

• Experience within Professional Services, Consulting, Software Delivery, Pre-Sales, Solution Design, Project Management, or a related environment.
• Strong commercial awareness and the ability to balance customer, delivery, and business objectives.
• Excellent analytical and problem-solving skills with the ability to evaluate complex requirements and scenarios.
• Demonstrable ability to make informed decisions and recommendations based on available information and sound judgement.
• Strong written communication skills with experience producing professional customer-facing documentation.
• Excellent stakeholder management skills with the ability to influence and collaborate across multiple functions.
• Ability to identify, assess and communicate delivery, operational, and commercial risks.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and commitment to quality.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Teams.

Desirable Experience

• Experience producing Statements of Work, project estimates, proposals, bids, or tender responses.
• Knowledge of software implementation and project delivery methodologies.
• Experience within enterprise software, SaaS, or technology organisations.
• Experience working across multiple products, business units, or geographic regions.
• Understanding of professional services commercial models including forecasting, utilisation, and project budgeting principles.
• Experience participating in commercial reviews, governance processes, or opportunity qualification activities.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!