Technical Support Supervisor (Vehicles)

Profile Personnel; East London; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Profile Personnel Ltd is seeking a hands-on, organised professional to oversee technical support, operational administration and client service within a technology-driven environment.

You will work with systems, assist with technical queries and coordinate day-to-day activities, taking ownership of tasks and resolving challenges to keep operations running smoothly.

Qualifications

• Experience in a technical, IT, operations, fleet, or similar support environment.
• Good computer skills and ability to work with different systems and databases.
• Able to learn new technologies and adapt quickly.
• Strong problem-solving and issue-resolution abilities.
• Excellent communication and interpersonal skills with clients and colleagues.
• Strong organisational and administrative capabilities with attention to detail.
• Ability to work independently, take initiative and manage daily responsibilities.
• Experience coordinating people, tasks or operational activities is beneficial.

Responsibilities

• Assist with troubleshooting technical issues related to networking, connectivity, tracking devices, cameras, and related equipment.
• Provide general technical support for CCTV systems, vehicle cameras, tracking devices and monitoring equipment.
• Assist with technical queries relating to vehicle peripherals like fuel probes, panic buttons and door sensors.
• Oversee and maintain relevant systems, databases and technical records.
• Monitor installed equipment, system information, licensing and reporting for accuracy and currency.
• Manage technical documentation including installation records, fitment certificates and warranties.
• Liaise with technicians and coordinate queries to resolve equipment or installation issues.
• Respond to client queries with updates and ensure issues are resolved.
• Build and maintain positive client relationships through professional service.
• Assist with prioritising daily tasks and improving processes where possible.
• Provide general guidance to the team for smooth daily operations.

Skills

Problem-solving

Communication

Organisational skills

Attention to detail

Proactive mindset

Customer service

Teamwork

Ownership

Tools

CRM software

Database management

MS Office

Job description

Are you someone who enjoys solving problems, working with technology and keeping day-to-day operations running smoothly? We are looking for a hands-on, organised and proactive individual to oversee technical support, operational administration and client service within a growing technology-driven environment.

This role would suit someone with a background in technical support, IT, operations, fleet services or a similar environment who is comfortable working with systems, assisting with technical queries and coordinating day-to-day activities.

You don't need to be an expert in every area, but you should be technically minded, willing to learn and confident in taking ownership of tasks and resolving challenges.

Key Responsibilities

• Assist with troubleshooting technical issues relating to networking, connectivity, tracking devices, cameras and related equipment.

• Provide general technical support for CCTV systems, vehicle cameras, tracking devices and other monitoring equipment.

• Assist with technical queries relating to vehicle peripherals such as fuel probes, panic buttons and door sensors.

• Oversee and maintain relevant systems, databases and technical records.

• Monitor installed equipment, system information, licensing and reporting to ensure information remains accurate and up to date.

• Manage technical documentation, including installation records, fitment certificates and warranty-related administration.

• Liaise with technicians and assist with coordinating technical queries and resolving equipment or installation issues.

• Respond to client queries, provide updates and ensure that issues are followed through to resolution.

• Build and maintain positive client relationships through professional and reliable service.

• Assist with prioritising daily tasks, addressing operational challenges and improving processes where possible.

• Provide general guidance and support to the team to ensure the smooth running of daily operations.

Minimum Requirements

• Previous experience in a technical, IT, operations, fleet, customer support or similar environment.

• Good computer skills and confidence working with different systems and databases.

• A general understanding of technical systems and the ability to learn new technologies.

• Good problem-solving skills and the ability to investigate and resolve issues.

• Good communication and interpersonal skills, with the ability to deal with clients and colleagues professionally.

• Good organisational and administrative abilities, with attention to detail.

• The ability to work independently, take initiative and manage daily responsibilities.

• Some experience coordinating people, tasks or operational activities would be beneficial.

Advantageous Experience

• Exposure to vehicle tracking systems, telematics or fleet management.

• Previous experience with CCTV systems, vehicle cameras or monitoring equipment.

• Basic knowledge of networking, connectivity, IP addressing or related technologies.

• Exposure to vehicle equipment such as fuel probes, panic buttons and door sensors.

• Experience in technical support, service coordination or client query management.

• Previous experience in a supervisory, team leader, operations or management position.

• Experience working with service requests, technical records, installations or warranties.

Skills and Competencies

• Practical, hands-on approach to problem-solving.

• Good communication and customer service skills.

• Ability to organise and prioritise work.

• Strong attention to detail.

• Willingness to learn and adapt to new systems and technologies.

• Ability to take ownership and follow tasks through to completion.

• Good teamwork and coordination skills.

• A positive, proactive and solutions-focused attitude.