Technical Service Engineer

Watershed Consulting; South Africa; Hybrid; ZAR 700,000 - 900,000; Full time

Job summary

Watershed Consulting seeks a Technical Service Engineer to provide on-site and remote technical support for automotive telematics hardware and software. You will oversee installation and commissioning, monitor deployments, and communicate with global R&D to drive product improvements.

The role requires a Bachelor's degree in a related field, 5–10 years of experience (3+ in automotive or telematics), strong CAN protocol skills, and a Code 8 driver’s license. English proficiency is essential.

Qualifications

• Bachelor’s degree or higher in Automotive Engineering, Electronics & Electrical Engineering, Automation, or related fields.
• 5 to 10 years professional experience; at least 3 years in automotive or telematics.
• Deep understanding of automotive ECUs and CAN protocols; hands-on CAN analysis.
• Experience with telematics units (T-BOX) and dash cams preferred.
• Code 8 driver’s license; fluent professional English.

Responsibilities

• Provide on-site and remote technical support; troubleshoot hardware and software issues.
• Oversee installation and commissioning to ensure smooth deployment.
• Monitor customer usage, collect feedback, identify pain points.
• Feed CAN bus data to engineering for product improvements.
• Track device performance and resolve post-deployment issues.

Skills

Technical Support

Troubleshooting

CAN Bus Analysis

On-site Support

SOP Development

Data Analysis

Customer Follow-up

Product Feedback

Communication

Coordination

Education

Bachelor’s degree in Automotive Engineering

Bachelor’s degree in Electronics & Electrical Engineering

Automation-related degree

Job description

Technical Service Engineer

Position Summary:

Provide on-site and remote technical support to troubleshoot hardware and software issues; oversee equipment installation and commissioning to ensure smooth system deployment. Proactively monitor customer usage, collect feedback, identify pain points, and serve as a strategic link to our global R&D and engineering teams to drive product iteration.

Primary Key Performance Areas (KPAs):

• Technical Support & Troubleshooting: Diagnose telematics hardware and software issues in the market, providing after-sales support and developing standardized SOP workflows.
• On-Site Field Interventions: Resolve on-site technical issues in the field, promptly feeding collected CAN bus data and analysis back to engineering teams to drive product improvements.
• Customer Success & Operations: Conduct customer follow-ups, compile and analyze feedback, identify user pain points, and uncover high-value user requirements.
• Process Optimization: Manage after-sales operations, assist the team in optimizing processes, and drive business standardization.
• Product Performance Monitoring: Track post-deployment device performance (T-BOX, dash cams, electronics) to ensure stable system operation and resolve operational bugs.

Minimum Requirements:

• Education: Matric or higher; Bachelor’s degree or higher in Automotive Engineering, Electronics & Electrical Engineering, Automation, or related fields.
• Experience: 5 to 10 years of professional experience, including at least 3 years dedicated to the automotive or telematics business.
• Technical Mastery: Deep understanding of automotive electronic/electrical systems; proficient in vehicle CAN protocols with hands-on experience capturing and analyzing CAN messages. Proven ability to diagnose and resolve market issues related to commercial vehicle electronic control systems.
• Preferred Niche Skills: Prior after-sales support experience with telematics units (T-BOX), dash cams, or other automotive electronics.
• Attributes: Excellent verbal communication and coordination skills; detail-oriented, proactive, and highly responsible under pressure.
• Licensing: Valid Code 8 driver’s license.
• Language: Ability to read and write fluently in professional English.

. Skillset Required: Technical support, Troubleshooting, SOP workflow development, On-site technical issue resolution, CAN bus data collection, Data analysis, Customer follow-ups, Feedback compilation, User pain point identification, User requirement analysis, Process optimization, Business standardization, Product performance monitoring, Automotive electronic/electrical systems, Vehicle CAN protocols, CAN message capturing, CAN message analysis, Commercial vehicle electronic control systems diagnosis, After-sales support, Telematics units (T-BOX), Dash cams, Automotive electronics, Verbal communication, Coordination skills, Attention to detail, Proactive, Responsibility under pressure, Professional English reading and writing, Valid Code 8 driver’s license