Technical Support Officer

Placements24; Upington; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Company vehicle for field support

Competitive benefits package

Professional growth/training

Job summary

Placements24 in Upington, Northern Cape, seeks a Technical Support Officer to provide on-site and remote assistance for agricultural technology solutions. You will diagnose hardware, software and network issues and guide clients through troubleshooting steps.

Document resolutions in the CRM, escalate complex problems, and travel locally for on-site visits. The role offers a hybrid work model, training opportunities, a competitive benefits package, and a company vehicle for field support.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software and basic networking.
• Excellent problem-solving and communication skills.
• Ability to work independently in a hybrid environment.
• Driver's license and willingness to travel locally.

Responsibilities

• Provide technical support to clients via phone, email, and remote tools.
• Diagnose and troubleshoot hardware, software and network issues.
• Guide clients through step-by-step solutions.
• Install, configure, and maintain systems.
• Document all interactions and resolutions in the CRM.
• Escalate unresolved issues to senior staff.
• Assist with on-site visits as needed.
• Identify trends and contribute to product improvements.

Skills

Technical support

Customer service

Troubleshooting

Remote support

Job description

About the Role

Our client, a provider of specialized agricultural technology solutions, is seeking a skilled Technical Support Officer to join their team in Upington, Northern Cape . This role is critical in providing technical assistance and ensuring optimal performance of our client's hardware and software solutions for their agricultural clients. You will be responsible for diagnosing issues, guiding users through troubleshooting steps, and coordinating repairs or replacements when necessary. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a patient, customer-centric approach. This hybrid role allows for a mix of on-site support and remote problem-solving, offering flexibility while serving the unique needs of the agricultural sector in the Northern Cape .

Key Responsibilities

• Provide technical support to clients via phone, email, and remote desktop tools.
• Diagnose and troubleshoot hardware, software, and network issues related to agricultural technology systems.
• Guide clients through step-by-step solutions for technical problems.
• Install, configure, and maintain hardware and software systems.
• Document all support interactions, resolutions, and system changes in the CRM.
• Escalate unresolved issues to senior technical staff or engineering teams.
• Create and update technical documentation, user guides, and FAQs.
• Identify trends in support requests and provide feedback for product improvement.
• Assist with on-site client visits for complex troubleshooting or installations as needed.
• Ensure a high level of client satisfaction with technical support services.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software, operating systems, and basic networking.
• Excellent problem-solving and analytical skills.
• Proficiency with remote support tools and ticketing systems.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a hybrid environment.
• Experience or interest in agricultural technology is a significant advantage.
• A valid driver's license and willingness to travel locally for on-site support.
• Relevant IT certifications are a plus.
• Customer-focused attitude and a passion for technology solutions.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work model providing work-life balance.
• Opportunities for professional growth and training in specialized tech.
• Work with innovative solutions in the agricultural sector.
• Comprehensive benefits package.
• Company vehicle for on-site support duties.