Hybrid Technical Support Specialist - Agricultural Tech

Placements24; Upington; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Company vehicle for field support

Competitive benefits package

Professional growth/training

Job summary

Placements24 in Upington, Northern Cape, seeks a Technical Support Officer to provide on-site and remote assistance for agricultural technology solutions. You will diagnose hardware, software and network issues and guide clients through troubleshooting steps.

Document resolutions in the CRM, escalate complex problems, and travel locally for on-site visits. The role offers a hybrid work model, training opportunities, a competitive benefits package, and a company vehicle for field support.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, software and basic networking.
• Excellent problem-solving and communication skills.
• Ability to work independently in a hybrid environment.
• Driver's license and willingness to travel locally.

Responsibilities

• Provide technical support to clients via phone, email, and remote tools.
• Diagnose and troubleshoot hardware, software and network issues.
• Guide clients through step-by-step solutions.
• Install, configure, and maintain systems.
• Document all interactions and resolutions in the CRM.
• Escalate unresolved issues to senior staff.
• Assist with on-site visits as needed.
• Identify trends and contribute to product improvements.

Skills

Technical support

Customer service

Troubleshooting

Remote support

Job description

Placements24 in Upington, Northern Cape, seeks a Technical Support Officer to provide on-site and remote assistance for agricultural technology solutions. You will diagnose hardware, software and network issues and guide clients through troubleshooting steps.

Document resolutions in the CRM, escalate complex problems, and travel locally for on-site visits. The role offers a hybrid work model, training opportunities, a competitive benefits package, and a company vehicle for field support.