Senior Client Support Engineer - Stellenbosch

Placements24; Stellenbosch; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Private medical aid

Pension fund

Performance bonuses

Job summary

Placements24 in Stellenbosch, Western Cape, seeks a Senior Client Support Engineer to provide on-site technical support for advanced agritech systems. You will perform installations, diagnostics, and performance optimisations while mentoring junior engineers and collaborating with R&D.

The role requires a Bachelor's in Engineering and 7+ years in technical support or field engineering, with strong communication and travel ability within the Western Cape region.

Qualifications

• Bachelor's degree in Engineering (Agricultural, Mechanical, Electrical) or related field.
• Minimum 7 years in technical support or field engineering for complex systems.
• Proven ability to diagnose and resolve intricate hardware/software issues.
• Experience with agricultural technology, IoT devices or complex machinery is desirable.
• Excellent communication and client-facing skills; able to build trust with stakeholders.
• Willingness to travel within Western Cape and surrounding regions.
• CAD software experience is a plus.

Responsibilities

• Deliver expert-level technical support and advanced troubleshooting for agritech systems.
• Conduct on-site client visits for installations, diagnostics, and performance optimisations.
• Develop and deliver comprehensive training programs for clients on operation and maintenance.
• Collaborate with R&D and product teams to relay client feedback and influence development.
• Create and maintain detailed technical documentation including manuals and guides.
• Manage and resolve high-priority client escalations with timely solutions.
• Monitor client system performance and recommend preventative maintenance.
• Build and maintain strong relationships with key client stakeholders in agriculture.
• Mentor junior support engineers and contribute to team expertise.

Skills

Client-facing skills

Troubleshooting

Data analysis

On-site support

Problem-solving

Communication

Travel readiness

Education

Bachelor's degree in Engineering

Tools

CAD software

IoT devices

Job description

About the Role

Our client, a globally recognized leader in advanced agricultural technology, is seeking an experienced Senior Client Support Engineer to join their innovative team in Stellenbosch, Western Cape. This critical role involves providing in-depth technical support, advanced troubleshooting, and strategic guidance to our high-value agricultural clients. You will be instrumental in ensuring the optimal performance and integration of our cutting-edge agritech solutions on farms across the region. This is an outstanding opportunity for a technically adept professional to work at the forefront of agricultural innovation in the picturesque Stellenbosch valley. The position requires a dedicated on-site presence to foster strong client relationships and ensure immediate support within the Western Cape.

Key Responsibilities

• Deliver expert-level technical support and advanced troubleshooting for complex hardware and software issues related to agricultural technology systems.
• Conduct on-site client visits for installations, system diagnostics, and performance optimizations.
• Develop and deliver comprehensive training programs for clients on the operation and maintenance of our agritech solutions.
• Collaborate closely with the R&D and product teams to relay client feedback and influence future product development.
• Create and maintain detailed technical documentation, including user manuals, best practice guides, and case studies.
• Manage and resolve high-priority client escalations, ensuring timely and effective solutions.
• Proactively monitor client system performance and recommend preventative maintenance or upgrades.
• Build and maintain strong, long-lasting relationships with key client stakeholders in the agricultural sector.
• Mentor junior support engineers and contribute to the team's overall technical expertise.
• Stay abreast of the latest advancements in agricultural technology and competitive solutions.

Requirements

• Bachelor's degree in Engineering (Agricultural, Mechanical, Electrical) or a related technical field.
• Minimum of 7 years of experience in a technical support or field engineering role, with a strong focus on complex systems.
• Proven expertise in diagnosing and resolving intricate hardware and software issues.
• Experience working with agricultural technology, IoT devices, or complex machinery is highly desirable.
• Excellent communication, presentation, and client-facing skills, with the ability to build trust and rapport.
• Proficiency in data analysis and interpreting performance metrics from technical systems.
• Ability to travel regularly to client sites within the Western Cape and surrounding regions.
• Strong problem-solving capabilities and a methodical approach to issue resolution.
• Experience with CAD software and system integration principles is a plus.
• Must be based in or willing to relocate to the Stellenbosch area to fulfill on-site requirements.

Benefits

• Our client offers a highly competitive salary package, commensurate with experience, along with performance-based bonuses and a comprehensive benefits plan including private medical aid and a generous pension fund.
• A company vehicle and fuel allowance will be provided for travel.
• Opportunities for professional development, attending international conferences, and career advancement within a global leader are extensive.
• Join an innovative and dynamic team in Stellenbosch, Western Cape, shaping the future of agriculture.
• Work in a stimulating environment with cutting-edge technology and supportive colleagues.