Technical Support Manager

HENSOLDT AG; Pretoria; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working models

Attractive salary and special payments

Career development programs

Job summary

HENSOLDT South Africa is seeking an experienced Technical Support Manager to lead and optimise the Customer Technical Support function, enhancing service delivery, project execution and customer satisfaction across deployed systems.

You will manage technical support teams, coordinate cross-functional activities and drive governance, health & safety, and regulatory compliance within a dynamic, customer-focused environment.

Qualifications

• Minimum BEng/BSc in Electronic Engineering or an equivalent university qualification.
• Minimum 10 years' experience in technical support, ILS, customer support or systems sustainment.
• Proven experience managing technical support teams, customer projects and operational service delivery.
• Experience in project execution, customer support operations, and technical services management.
• Knowledge of Electronic Warfare systems and products is advantageous.

Responsibilities

• Lead the delivery of customer technical support services, service desk operations, field support, remote support and spare parts fulfilment to ensure high customer satisfaction and system availability.
• Manage technical support projects, resource allocation, budgets, revenue and cost control for profitable execution.
• Coordinate customer engagement, sales support, bid activities and stakeholder communication to strengthen relationships.
• Implement risk management, health and safety, compliance and governance processes to minimise business risk.
• Lead and develop the technical support team through performance management and continuous capability development.

Skills

Technical Support & Service Delivery

ILS & Lifecycle Sustainment

Project Management

Budgeting & Cost Control

Service Desk Management

Risk & Business Continuity

Health & Safety Compliance

Proposal Support & Business Dev

ERP, MS Project, Power BI

Documentation Development

Education

BEng/BSc in Electronic Engineering or equivalent

Job description

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We are looking for an experienced Technical Support Manager to lead and manage the Customer Technical Support function, ensuring the effective delivery of technical support services, project execution, customer satisfaction, and operational readiness. The successful candidate will optimise resources, manage risks, and support the lifecycle sustainment of customer-deployed systems while leading a high-performing technical support team in a customer-focused environment.

Qualifications and experience:

• Minimum BEng/BSc in Electronic Engineering or an equivalent university qualification.
• Minimum 10 years' experience within a technical support, integrated logistics support, customer support, or systems sustainment environment.
• Proven experience managing technical support teams, customer projects, and operational service delivery.
• Experience in project execution, customer support operations, and technical services management.
• Knowledge and experience of Electronic Warfare (EW) systems and products will be advantageous.

Key technical skills:

• Technical Support and Service Delivery Management
• Integrated Logistics Support (ILS) and Lifecycle Sustainment
• Project Management and Resource Planning
• Financial Management, Budgeting and Cost Control
• Customer Support Systems and Service Desk Management
• Risk Management and Business Continuity Planning
• Occupational Health, Safety and Regulatory Compliance
• Technical Proposal Support and Services Business Development
• ERP Systems, MS Project, Power BI and Operational Reporting
• Technical and Business Documentation Development

Key responsibilities:

• Lead the delivery of customer technical support services, service desk operations, field support, remote support, and spare parts fulfilment to ensure high levels of customer satisfaction and operational system availability.
• Manage technical support projects, resource allocation, budgets, revenue, and cost control to achieve profitable execution and business objectives.
• Coordinate customer engagement, sales support, bid activities, and stakeholder communication to strengthen customer relationships and support business growth.
• Implement risk management, health and safety, compliance, and operational governance processes to ensure regulatory compliance and minimise business risk.
• Lead, coach, and develop the technical support team through performance management, workforce planning, succession planning, and continuous capability development to achieve operational excellence.

HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.

If you have not been contacted within 14 days of the closing date, please consider your application

Application Deadline: 04 September 2026.

We support you with flexible working models and offers to help you balance work and family life.

We offer an attractive salary and special payments.

Personal & Professional Development

We support your development with structured onboarding, targeted training programs and tailored talent development.

Working Atmosphere

We offer an innovative working atmosphere with modern premises and expert networks.

Health & Prevention

We promote your health with ergonomic workstations, health management and occupational health and safety programs.

Mobility & Sustainability

We promote mobility and sustainability through various and special offers.

HENSOLDT is committed to diversity and an inclusive corporate culture. We therefore welcome all applications - regardless of origin, age, gender, disability, identity or ideology.