Senior Contracts & Service Delivery Leader

HENSOLDT South Africa; Centurion; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

HENSOLDT South Africa is seeking a Contracts Manager to oversee customer support contracts and service delivery, coordinating technical support, operational planning, project execution and financial management to ensure compliance and customer satisfaction.

The role requires leadership of multidisciplinary teams, strong risk and quality controls, and close collaboration with stakeholders in defence and aerospace environments.

Qualifications

• Minimum N6 in Electronic Engineering or Avionics; a Diploma in Engineering or similar qualification is preferred.
• Minimum 5 years' experience in technical services/support, contract management, project management and customer-facing operational environments.
• Experience managing multidisciplinary technical teams, service delivery, budgets and contractual obligations.
• Experience within the Defence, Aerospace, Aviation or Airport industry will be advantageous.
• Experience within the ARMSCOR/SANDF environment will be advantageous.

Responsibilities

• Manage customer support and maintenance contracts by translating contractual obligations and service requirements into executable delivery plans to coordinate technical support and maintain agreed service levels, resulting in contractual compliance, service continuity and customer satisfaction.
• Lead technical support, maintenance and system support activities across field and workshop environments to coordinate resources and resolve technical and operational requirements, resulting in reliable, compliant and efficient service performance.
• Plan and execute customer support projects and programmes by managing scope, schedules, budgets, resources, risks and cross-functional stakeholders to meet agreed delivery requirements, resulting in successful delivery within technical, cost, schedule and quality parameters.
• Manage budgets, costs, resource capacity, procurement requirements and operational performance through effective forecasting and performance monitoring to optimise resource utilisation and address delivery variances, resulting in cost-effective service delivery and achievement of business objectives.
• Lead and develop the services support team while driving process, system and service improvements to strengthen technical capability, performance and collaboration, resulting in improved organisational capability and sustainable customer and operational outcomes.

Skills

Contract and Service Level Management

Technical Support and Systems Maint.

Project and Programme Management

Operational Planning and Service

Budgeting, Cost Control and Financial

Risk, Compliance and Quality

Performance Reporting and Data

Resource and Workforce Planning

Process Optimisation

Education

N6 in Electronic Engineering or Avionics

Diploma in Engineering or similar qualification

Job description

HENSOLDT South Africa is seeking a Contracts Manager to oversee customer support contracts and service delivery, coordinating technical support, operational planning, project execution and financial management to ensure compliance and customer satisfaction.

The role requires leadership of multidisciplinary teams, strong risk and quality controls, and close collaboration with stakeholders in defence and aerospace environments.