Senior Technical Support & Service Delivery Lead

HENSOLDT AG; Pretoria; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working models

Attractive salary and special payments

Career development programs

Job summary

HENSOLDT South Africa is seeking an experienced Technical Support Manager to lead and optimise the Customer Technical Support function, enhancing service delivery, project execution and customer satisfaction across deployed systems.

You will manage technical support teams, coordinate cross-functional activities and drive governance, health & safety, and regulatory compliance within a dynamic, customer-focused environment.

Qualifications

• Minimum BEng/BSc in Electronic Engineering or an equivalent university qualification.
• Minimum 10 years' experience in technical support, ILS, customer support or systems sustainment.
• Proven experience managing technical support teams, customer projects and operational service delivery.
• Experience in project execution, customer support operations, and technical services management.
• Knowledge of Electronic Warfare systems and products is advantageous.

Responsibilities

• Lead the delivery of customer technical support services, service desk operations, field support, remote support and spare parts fulfilment to ensure high customer satisfaction and system availability.
• Manage technical support projects, resource allocation, budgets, revenue and cost control for profitable execution.
• Coordinate customer engagement, sales support, bid activities and stakeholder communication to strengthen relationships.
• Implement risk management, health and safety, compliance and governance processes to minimise business risk.
• Lead and develop the technical support team through performance management and continuous capability development.

Skills

Technical Support & Service Delivery

ILS & Lifecycle Sustainment

Project Management

Budgeting & Cost Control

Service Desk Management

Risk & Business Continuity

Health & Safety Compliance

Proposal Support & Business Dev

ERP, MS Project, Power BI

Documentation Development

Education

BEng/BSc in Electronic Engineering or equivalent

Job description

HENSOLDT South Africa is seeking an experienced Technical Support Manager to lead and optimise the Customer Technical Support function, enhancing service delivery, project execution and customer satisfaction across deployed systems.

You will manage technical support teams, coordinate cross-functional activities and drive governance, health & safety, and regulatory compliance within a dynamic, customer-focused environment.