Technical Support Engineer – TS/React, Remote, AI Platform

Overseas (United States); Pretoria; Remote; ZAR 1,478,000 - 1,971,000; Full time

Benefits offered by this job

Paid Time Off

Remote-First

Holidays observance

USD payments bi-monthly

Job summary

Overseas is seeking a Technical Support Engineer to help our AI app builder customers build and scale their apps. You will debug production issues in customer apps, advise on architecture, and drive platform improvements.

This role combines engineering with customer support, requiring a strong TypeScript and React background. You will build automation to scale support, work across cloud providers, and enjoy 100% remote work with Sydney business hours.

Qualifications

• Strong TypeScript and React background with web app fundamentals.
• Ability to debug production issues using logs, traces, repros and minimal test cases.
• Excellent written communication tailored to the audience.

Responsibilities

• Fully resolve issues with customer apps, from fixing bugs to advising on architecture and integrations.
• Explain problems and fixes to non-technical customers in clear language.
• Debug production issues using logs, traces, repros, and minimal test cases.
• Turn customer fixes into platform improvements to prevent recurrence.
• Automate your support workflow and build AI-assisted tooling to scale.

Skills

TypeScript

React

APIs

Authentication

Databases

Debugging

Communication

Customer-facing

Incident response

Tools

Postgres

Redis

ClickHouse

Hono

Drizzle ORM

Temporal

Tailwind

Cloudflare

AWS CDK

Terraform

AI SDKs

LLM-based apps

Automation tooling

Job description

Overseas is seeking a Technical Support Engineer to help our AI app builder customers build and scale their apps. You will debug production issues in customer apps, advise on architecture, and drive platform improvements.

This role combines engineering with customer support, requiring a strong TypeScript and React background. You will build automation to scale support, work across cloud providers, and enjoy 100% remote work with Sydney business hours.