Remote Application Support Engineer – AI Platform

Overseas (United States); Pretoria; Remote; ZAR 1,314,000 - 1,971,000; Full time

Job summary

Overseas is seeking an Application Support Engineer to help non-technical customers build and scale apps on a fast-growing AI app platform. You will debug production issues, advise on architecture, and automate support workflows to scale to hundreds of customers daily.

Ideal candidates have strong TypeScript and React skills, can explain complex problems in simple language, and are excited by improving the platform. This role offers 100% remote work and standard Sydney business hours.

Qualifications

• Strong TypeScript and React background.
• Solid modern web app fundamentals including HTTP, APIs, authentication, and databases.
• Proven ability to debug production issues using logs, traces, repros, and minimal test cases.
• Strong systems and architecture thinking, including scalability, reliability, performance, and security basics.
• Excellent written communication that is clear, simple, concise, and specific to the audience.
• Prior experience in a customer-facing role such as support, sales, or pre-sales.
• A track record of closing 50 or more tickets a day.
• A bias to ship fast, iterate, and correct mistakes quickly.
• Good taste and attention to detail, with pride in work that is simple and self-serve.
• Hunger and a willingness to work hard and operate at any level to get things done.
• Available to work standard Sydney business hours.

Responsibilities

• Fully resolve issues with customer apps, from fixing bugs to advising on architecture to helping with integrations.
• Explain problems and fixes to non-technical customers in clear, simple language.
• Debug production issues using logs, traces, repros, and minimal test cases.
• Close tickets at high volume without sacrificing quality.
• Turn customer fixes into platform improvements by updating the underlying platform or AI agent so the issue does not recur.
• Spot patterns across tickets and flag the product gaps that cause the most customer pain.
• Work with the engineering team to ship fixes quickly and verify they work.
• Keep public and internal documentation up to date, including known issues.
• Write guides and answers that are clear, concise, and tailored to the audience.
• Turn repeated questions into self-serve resources.
• Automate your support workflow to handle hundreds of customers a day.
• Build tooling, scripts, and AI-assisted workflows that cut repetitive work and speed up resolution.
• Continuously improve how support runs rather than just working the queue.
• Be the first point of contact for platform incidents during your working hours.
• Manage the public status page and customer communication during incidents.
• Coordinate with engineering on diagnosis and resolution, and follow up with clear updates until it is closed.

Skills

TypeScript

React

Debugging

Customer comms

Architecture thinking

Tools

PostgreSQL

Redis

Cloud/AWS

Job description

Overseas is seeking an Application Support Engineer to help non-technical customers build and scale apps on a fast-growing AI app platform. You will debug production issues, advise on architecture, and automate support workflows to scale to hundreds of customers daily.

Ideal candidates have strong TypeScript and React skills, can explain complex problems in simple language, and are excited by improving the platform. This role offers 100% remote work and standard Sydney business hours.