Technical Support And Security Systems Specialist

iStaff Recruitment; Cape Town; On-site; ZAR 360,000 - 560,000; Full time

Job summary

iStaff Recruitment seeks a Technical Support and Security Systems Specialist to oversee Western Cape operations. 4+ years in electronic security, with CCTV, access control, MorphoManager and networking expertise, is essential.

You will install, maintain, and troubleshoot systems, provide onsite and remote support, and manage client relationships. Travel across the Western Cape is required, with a valid driver’s license.

Qualifications

• 3–5+ years of practical experience in electronic security systems and technical support.
• Strong knowledge of CCTV, access control, electric fencing and IP networking.
• Experience with Hikvision, Avigilon, Impro and MorphoManager is advantageous.
• Ability to install, maintain, troubleshoot and repair electronic security systems.
• Strong fault-finding and problem-solving skills.
• Ability to work independently and manage client issues through to resolution.
• Excellent communication and client relationship skills.
• Experience in field service, onsite and remote support in SLA-driven environments.
• Strong organisational skills including scheduling and documentation.
• Willingness to travel throughout the Western Cape with a valid driver’s licence.

Responsibilities

• Install, maintain, service and troubleshoot electronic security systems (CCTV, access control, MorphoManager).
• Provide onsite and remote technical support to clients across the Western Cape.
• Diagnose faults, implement solutions and ensure timely resolution per SLA.
• Manage client requests, service appointments and daily workloads independently.
• Prioritise urgent issues and maintain accurate system documentation and reports.
• Conduct client training on system operation and best practices.
• Build and maintain strong client relationships to support satisfaction and retention.

Skills

Electronic security systems

Technical support

CCTV

IP networking

Field service

Tools

Hikvision

Avigilon

Impro

MorphoManager

Job description

We require a Technical Support and Security Systems Specialist with more than 4 years practical electronic security experience to oversee the Western Cape operations. Experience with Hikvision, Avigilon, Impro and MorphoManager would be a strong advantage.

Minimum Requirements

• 3–5+ years of practical experience in electronic security systems and technical support.
• Strong technical knowledge of CCTV, access control, electric fencing and IP networking.
• Experience with Hikvision, Avigilon, Impro and MorphoManager will be highly advantageous.
• Ability to install, maintain, troubleshoot and repair electronic security systems.
• Strong technical fault-finding and problem-solving skills.
• Proven ability to work independently, manage priorities and take ownership of client issues through to resolution.
• Excellent communication and client relationship management skills.
• Experience in field service, onsite and remote support, and SLA-driven environments.
• Strong organisational skills, including appointment scheduling, workload planning and technical documentation.
• A professional approach to client service and the ability to represent the company independently.
• Experience in key account management and identifying opportunities for business growth will be advantageous.
• A valid driver's licence and willingness to travel throughout the Western Cape are essential.

Duties and Responsibilities

• Install, maintain, service and troubleshoot electronic security systems, including:
  • CCTV systems, particularly Hikvision and Avigilon.
  • Access control systems, particularly Impro.
  • Biometric and identity-management systems, including MorphoManager.
  • Electric fencing systems.
  • Associated networking, power and communication infrastructure.
• Provide onsite and remote technical support to clients throughout the Western Cape.
• Diagnose technical faults, implement solutions and ensure issues are resolved efficiently.
• Manage client requests, service appointments and daily workloads independently.
• Prioritise urgent technical issues and ensure timely resolution in line with service-level agreement.
• Communicate professionally with clients, providing technical guidance, progress updates and feedback.
• Manage technical equipment, spare parts, work orders, returns and repairs.
• Maintain accurate system documentation, service records and operational reports.
• Conduct client training on the use and operation of security systems.
• Build and maintain strong client relationships to support customer satisfaction and retention.
• Identify opportunities to improve existing systems or introduce additional solutions within client accounts.
• Represent the company professionally and independently across the Western Cape.
• Ensure all installations, maintenance and support activities meet the required technical and service standards.