Technical Support and Security Systems Specialist

iStaff (Pty) Ltd; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

iStaff (Pty) Ltd in the Western Cape seeks an experienced field service technician to install, maintain and troubleshoot electronic security systems for a diverse client base.

You will support CCTV, access control and biometric systems, travel across the Western Cape, provide onsite and remote service, and maintain clear documentation and strong client relationships to ensure high levels of service.

Qualifications

• 3–5+ years of practical experience in electronic security systems and technical support.
• Strong technical knowledge of CCTV, access control, electric fencing and IP networking.
• Experience with Hikvision, Avigilon, Impro and MorphoManager will be highly advantageous.
• Ability to install, maintain, troubleshoot and repair electronic security systems.
• Strong technical fault-finding and problem-solving skills.
• Proven ability to work independently, manage priorities and take ownership of client issues through to resolution.
• Excellent communication and client relationship management skills.
• Experience in field service, onsite and remote support, and SLA-driven environments.
• Strong organisational skills, including appointment scheduling, workload planning and technical documentation.
• A professional approach to client service and the ability to represent the company independently.
• Experience in key account management and identifying opportunities for business growth will be advantageous.
• A valid driver's licence and willingness to travel throughout the Western Cape are essential.

Responsibilities

• Install, maintain, service and troubleshoot electronic security systems, including:
• CCTV systems, particularly Hikvision and Avigilon.
• Access control systems, particularly Impro.
• Biometric and identity-management systems, including MorphoManager.
• Electric fencing systems.
• Associated networking, power and communication infrastructure.
• Provide onsite and remote technical support to clients throughout the Western Cape.
• Diagnose technical faults, implement solutions and ensure issues are resolved efficiently.
• Manage client requests, service appointments and daily workloads independently.
• Prioritise urgent technical issues and ensure timely resolution in line with service-level agreement.
• Communicate professionally with clients, providing technical guidance, progress updates and feedback.
• Manage technical equipment, spare parts, work orders, returns and repairs.
• Maintain accurate system documentation, service records and operational reports.
• Conduct client training on the use and operation of security systems.
• Build and maintain strong client relationships to support customer satisfaction and retention.
• Identify opportunities to improve existing systems or introduce additional solutions within client accounts.
• Represent the company professionally and independently across the Western Cape.
• Ensure all installations, maintenance and support activities meet the required technical and service standards.

Skills

5+ years experience

Electronic security

CCTV knowledge

IP networking

Fault-finding

Independent work

Client relationship

Field service

Onsite/remote support

Documentation

Travel readiness

Tools

Hikvision

Avigilon

Impro

MorphoManager

Job description

Minimum Requirements

• 3–5+ years of practical experience in electronic security systems and technical support.


• Strong technical knowledge of CCTV, access control, electric fencing and IP networking.


• Experience with Hikvision, Avigilon, Impro and MorphoManager will be highly advantageous.


• Ability to install, maintain, troubleshoot and repair electronic security systems.


• Strong technical fault-finding and problem-solving skills.


• Proven ability to work independently, manage priorities and take ownership of client issues through to resolution.


• Excellent communication and client relationship management skills.


• Experience in field service, onsite and remote support, and SLA-driven environments.


• Strong organisational skills, including appointment scheduling, workload planning and technical documentation.


• A professional approach to client service and the ability to represent the company independently.


• Experience in key account management and identifying opportunities for business growth will be advantageous.


• A valid driver's licence and willingness to travel throughout the Western Cape are essential.

Duties and Responsibilities

• Install, maintain, service and troubleshoot electronic security systems, including:
  
  
  
  • CCTV systems, particularly Hikvision and Avigilon.
  
  
  • Access control systems, particularly Impro.
  
  
  • Biometric and identity-management systems, including MorphoManager.
  
  
  • Electric fencing systems.
  
  
  • Associated networking, power and communication infrastructure.
  
  
  
  


• Provide onsite and remote technical support to clients throughout the Western Cape.


• Diagnose technical faults, implement solutions and ensure issues are resolved efficiently.


• Manage client requests, service appointments and daily workloads independently.


• Prioritise urgent technical issues and ensure timely resolution in line with service-level agreement.


• Communicate professionally with clients, providing technical guidance, progress updates and feedback.


• Manage technical equipment, spare parts, work orders, returns and repairs.


• Maintain accurate system documentation, service records and operational reports.


• Conduct client training on the use and operation of security systems.


• Build and maintain strong client relationships to support customer satisfaction and retention.


• Identify opportunities to improve existing systems or introduce additional solutions within client accounts.


• Represent the company professionally and independently across the Western Cape.


• Ensure all installations, maintenance and support activities meet the required technical and service standards.

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