Technical Supervisor

Fidelity Services Group; Gauteng; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Fidelity Services Group is seeking a Technical Maintenance Supervisor for our Midrand site, reporting to the Contract Manager. The role focuses on maintenance for security systems, coordinating technical teams, and liaising with external contractors to ensure fault rectification and customer satisfaction.

The incumbent will supervise installations, ensure compliance with SHEQ standards, and manage costs and stock in Gauteng. PSIRA registration and relevant security system knowledge are required.

Qualifications

• Matric and Code 08 driver’s license.
• Management certification (MDP or similar).
• PSIRA registered.
• Electronic Security Equipment in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy).
• CCTV (analogue and IP) and Access control systems.
• Alarm and intrusion detection systems.
• Intercoms and perimeter protection solutions.

Responsibilities

• Accountability for the maintenance schedules required to ensure security systems in full working order.
• Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
• Ensure that Project SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
• Assist sales representatives with technical design and solutions when required.
• General staff and administration functions relating to stock, subcontractors, invoicing and overhead costs management.
• Ensure contractual obligations understood and executed to mitigate and protect company against penalties."
• Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
• Ensure all staff are trained and competent in order to carry out work in accordance with company standards, health and safety legislation.
• Work with regional stores personnel to ensure stock levels for service and maintenance requirements.
• Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
• Scheduling and planning of resources for productivity with technical coordinators.
• Senior technical support lead for the site

Skills

Customer focus

Values driven

Financial acumen

Communication skills

Plan and organize

Work under pressure

Accountability

Time management

Attention to detail

Structured approach

Education

Matric and Code 08 driver’s license

Management certification (MDP or similar)

PSIRA registration

Electrical/security systems knowledge (CCTV, Access Control)

Tools

MS Office

Networking – Fibre knowledge

Job description

Vacancy:

Technical Maintenance Supervisor – Midrand

Region:

Head Office - Johannesburg

Reporting to:

Contract Manager

Overall Purpose of the Job

The overall purpose of this position would be related to the technical maintenance for our client as well as fulfilling a role as Site supervisor for technical installations. The incumbent is accountable for ensuring maintenance check lists handed in and attached to the incident management system to ensure that contractual obligations are met and customer satisfaction achieved. Communication and assurance of fault rectification during maintenance visits. The candidate will operate within the commercial organisation matrix structure and must leverage and collaborate with the various role players to ensure set objectives are achieved. The incumbent will be responsible for liaising with 3 rd party contractors where required to rectify cabling infrastructure, wireless networks, backup power requirements, mechanical infrastructure and any integrated related product sets.

Duties & Responsibilities

• Accountability for the maintenance schedules required to ensure security systems in full working order.
• Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
• Ensure that Project SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
• Assist sales representatives with technical design and solutions when required.
• General staff and administration functions in the Gauteng Branch relating to stock, subcontractors, invoicing and overhead costs management.
• Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
• Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
• Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
• Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
• Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
• Scheduling and planning of resources for productivity with technical coordinators.
• Senior technical support lead for the site

Minimum Qualifications And Experience

• Matric and Code 08 driver’s license.
• Management certification (MDP or similar).
• PC literacy courses (MS Office) or certifications.
• PSIRA registered.
• Electronic Security Equipment in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy).
• CCTV (analogue and IP)
• Access control systems
• Alarm and intrusion detection systems
• Intercoms and perimeter protection solutions
• Networking – Strong knowledge of Fibre Infrastructre
• Electric Fence Systems
• PSIRA registration Grades C

Skills and Attributes

• Customer focussed
• Values driven
• 5 – 10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
• Financial Acumen
• Hands-on, technical and operational ability
• Strong written and verbal communication skills
• Ability to communicate at all levels
• Be able to work under extreme pressure with flexible hours
• Accountability
• Balances Immediate and Long-Term Priorities
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)
• Structured and reliable individual that ensures items are closed-out, think out of the box to ensure repetitive incidents addressed and managed for long term cost saving.