Field Telematics Engineer – Onsite & Remote Support

Watershed Consulting; South Africa; Hybrid; ZAR 700,000 - 900,000; Full time

Job summary

Watershed Consulting seeks a Technical Service Engineer to provide on-site and remote technical support for automotive telematics hardware and software. You will oversee installation and commissioning, monitor deployments, and communicate with global R&D to drive product improvements.

The role requires a Bachelor's degree in a related field, 5–10 years of experience (3+ in automotive or telematics), strong CAN protocol skills, and a Code 8 driver’s license. English proficiency is essential.

Qualifications

• Bachelor’s degree or higher in Automotive Engineering, Electronics & Electrical Engineering, Automation, or related fields.
• 5 to 10 years professional experience; at least 3 years in automotive or telematics.
• Deep understanding of automotive ECUs and CAN protocols; hands-on CAN analysis.
• Experience with telematics units (T-BOX) and dash cams preferred.
• Code 8 driver’s license; fluent professional English.

Responsibilities

• Provide on-site and remote technical support; troubleshoot hardware and software issues.
• Oversee installation and commissioning to ensure smooth deployment.
• Monitor customer usage, collect feedback, identify pain points.
• Feed CAN bus data to engineering for product improvements.
• Track device performance and resolve post-deployment issues.

Skills

Technical Support

Troubleshooting

CAN Bus Analysis

On-site Support

SOP Development

Data Analysis

Customer Follow-up

Product Feedback

Communication

Coordination

Education

Bachelor’s degree in Automotive Engineering

Bachelor’s degree in Electronics & Electrical Engineering

Automation-related degree

Job description

Watershed Consulting seeks a Technical Service Engineer to provide on-site and remote technical support for automotive telematics hardware and software. You will oversee installation and commissioning, monitor deployments, and communicate with global R&D to drive product improvements.

The role requires a Bachelor's degree in a related field, 5–10 years of experience (3+ in automotive or telematics), strong CAN protocol skills, and a Code 8 driver’s license. English proficiency is essential.