Technical Scheduling Coordinator

Fidelity Services Group; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fidelity Services Group is seeking an administrative professional to ensure effective completion of all administration duties for the designated area. The role involves collecting and validating quotes, coordinating with technicians, scheduling installations and service calls, and assisting sales and operations teams.

The incumbent will manage document flow from OTC to the Technical Manager, monitor key queues, and support stock control and invoicing processes, contributing to efficient

Qualifications

• Excellent verbal and written communication.
• Minimum of 2 years admin background.
• Computer literate – MS Office.
• Experience with Listener – advantageous.

Responsibilities

• Collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations).
• Contact clients to schedule appointments and confirm times.
• Assist sales in booking technicians.
• Voiding of aged jobs and providing pipeline figures of installations.
• Assist in sending job cards to JHB.
• Scheduling installations for East London sales.
• Ensure documents from OTC are handed to the Technical Manager for allocation to technicians.
• Follow up on Top 20, Low Bat and Overactive lists.
• Resolve scheduling queries and escalate when needed.
• Assist technicians, loading radios and testing.
• EHS assistance and technical client support.
• Follow up on all jobs for scheduling the same day.
• Help relieve team members during absence.
• Stock/order control and stock takes; distribute to technicians.
• Assist in technical invoicing.

Skills

Verbal communication

Written communication

MS Office

Education

Grade 12 or equivalent

Tools

Listener

Job description

Fidelity Services Group is seeking an administrative professional to ensure effective completion of all administration duties for the designated area. The role involves collecting and validating quotes, coordinating with technicians, scheduling installations and service calls, and assisting sales and operations teams.

The incumbent will manage document flow from OTC to the Technical Manager, monitor key queues, and support stock control and invoicing processes, contributing to efficient