Technical Co-Ordinator - George

Fidelity Services Group; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fidelity Services Group is seeking an administrative professional to ensure effective completion of all administration duties for the designated area. The role involves collecting and validating quotes, coordinating with technicians, scheduling installations and service calls, and assisting sales and operations teams.

The incumbent will manage document flow from OTC to the Technical Manager, monitor key queues, and support stock control and invoicing processes, contributing to efficient

Qualifications

• Excellent verbal and written communication.
• Minimum of 2 years admin background.
• Computer literate – MS Office.
• Experience with Listener – advantageous.

Responsibilities

• Collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations).
• Contact clients to schedule appointments and confirm times.
• Assist sales in booking technicians.
• Voiding of aged jobs and providing pipeline figures of installations.
• Assist in sending job cards to JHB.
• Scheduling installations for East London sales.
• Ensure documents from OTC are handed to the Technical Manager for allocation to technicians.
• Follow up on Top 20, Low Bat and Overactive lists.
• Resolve scheduling queries and escalate when needed.
• Assist technicians, loading radios and testing.
• EHS assistance and technical client support.
• Follow up on all jobs for scheduling the same day.
• Help relieve team members during absence.
• Stock/order control and stock takes; distribute to technicians.
• Assist in technical invoicing.

Skills

Verbal communication

Written communication

MS Office

Education

Grade 12 or equivalent

Tools

Listener

Job description

Overall Purpose of the Job:

Ensure effective completion of all administration duties pertaining to the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities:

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for East London sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escal…
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.