Technical Sales Representative

H Systems (Pty) Ltd.; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

H Systems (Pty) Ltd. in Gauteng seeks a dynamic sales/account manager to manage and grow key accounts and source new business for aluminium systems. You will drive sales strategies, analyse market opportunities, and ensure GP targets are met.

The role includes customer relationship management, administration, reporting, and providing technical support to clients and colleagues. Strong coordination with branches and suppliers is essential for success.

Qualifications

• Manage and grow key accounts and source new business through promoting and selling aluminium systems.
• Promote and sell products to achieve sales and GP targets.
• Provide technical support and respond to customer needs in a timely manner.

Responsibilities

• Lead sales management with targets and budgets.
• Grow systems sales and identify opportunities per customer.
• Forecast demand and analyse market segments monthly.
• Negotiate prices, terms and conditions with customers.
• Maintain pricing aligned with company policy.
• Develop new clients and onboard them to the portfolio.
• Build deep relationships with Key Accounts for continuity.
• Support customers with installation guidance and post-sale service.

Skills

Sales management

Customer relationship management

Administration

Technical support

SHEQ

Job description

The successful candidate will be required to start by January 2027, following our annual shut-down period.

JOB PROFILE

JOB PURPOSE

The core purpose of the role is to manage and grow key accounts and source new business, through promoting and selling aluminium systems, to ensure that sales- and GP targets are achieved.

KEY PERFORMANCE AREAS

• Sales Management.
• Customer Relationship Management.
• Administration and Reporting.
• Technical Support.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

• SALES MANAGEMENT
  • Ensure sales target is achieved.
    • Ensure growth of systems sales in line with targets.
    • Identify sales targets per customer.
    • Set up strategies to address sales requirements.
    • Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
    • Back-order management on a regular basis.
    • Analyse customers' sales history on system and identify sales opportunities
  • Ensure GP% targets (budget) are achieved.
  • Analyse market and identify improvement / opportunity areas.
    • Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
    • Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
    • Identify new clients and strategize bringing the client on board.
    • Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
    • Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
    • Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
  • Market and implement solutions that ensure value and business outcomes for key systems clients.
    • Prepare and present product demonstrations, presentations, and proposals to customers.
  • Manage and maintain pricing in line with the company pricing requirements.
    • Negotiate prices, terms, and conditions of sale with customers, and manage customer complaints and concerns in a timely and professional manner.
  • New customer management
    • Ensure new customers are sourced as per KPI targets set.

• CUSTOMER RELATIONSHIP MANAGEMENT
  • Ensure clients are fully appraised of all related issues surrounding pricing, skills training, and point of sale material.
  • Ensure regular visits to Key Accounts in the region.
  • Attend trade shows and industry events to network with customers and stay up to date with industry developments.
• ADMINISTRATION AND REPORTING
  • Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
  • Manage customer debtor book in conjunction with the Branch Manager.
  • Prepare quotes timeously and accurately.
    • Ensure sales orders and invoices are processed by the Internal Sales Department.
    • Arranging stock for sales orders from other branches / procurement if insufficient stock is available, in conjunction with responsible employee at the branch.
    • Communicate pipeline orders or "out of the ordinary" purchases to Branch Manager and Procurement.
  • Review credit limits and request payments as required and communication to Debtors department.
• TECHNICAL SUPPORT
  • Provide accurate technical support to internal and external stakeholders.
    • Troubleshooting
    • Analysis.
  • Find premium technical solutions for complex customer needs, to meet customer requirements.
    • Post installation site inspections and site reports, when required.
    • Assist customers on site with installation guidance, when required.
    • Resolve technical-related customer complaints.
  • Analyse technical drawings and specify products or solutions accordingly, in conjunction with the Estimating Department.
    • Provide technical product advice to customers relating to quotation requests, in conjunction with the Estimating Department.
  • Training customers on fabrication, assembly and installation of systems and operation of punch tools.
  • Visit architects when required to specify Aliplast or Custodian Ranges.
  • Conduct technical presentations with customers.