Internal Sales Manager

Objective Personnel; Germiston; On-site; ZAR 223,000 - 357,000; Full time

Job summary

Objective Personnel in Germiston, Gauteng, South Africa, seeks a capable office administrator to handle general office duties, quotes, and customer lead-time advice. You will manage credit limits, oversee payments, and coordinate with the Compliance & Logistics Manager for deliveries and collections.

The role requires Matric, a valid driver’s license, and sales and staff management experience with strong attention to detail and customer service. ISO 9001 adherence is essential.

Qualifications

• Matric / Senior Certificate required.
• Valid driver’s license and driving duties may be required.
• Experience in sales and staff management preferred.
• Ability to follow safety rules, instructions and maintain accuracy.
• Maintain a clean, efficient working environment and use time productively.

Responsibilities

• General office administration and customer quotes via email/phone.
• Advise customers on order lead times, deliveries, and collections.
• Monitor customer payments, credit limits, and COD releases.
• Lead and manage staff reporting to you.
• Load orders onto Pastel and coordinate with internal groups.
• Maintain ISO 9001 compliance and generate sales reports.
• Build customer relationships and support marketing initiatives.
• Handle customer inquiries, pricing, and documentation.

Skills

Valid driver's license

Sales experience

Staff management

Safety rules & regulations

Attention to detail

Time management

Office administration

Customer service

Education

Matric / Senior Certificate

Tools

Pastel

Job description

Qualification

• Matric / Senior Certificate

Requirements

• Valid drivers license
• Sales experience and staff management
• Adherence to Safety Rules and Regulations.
• Follow Instructions from Executive Directors and done with attention to detail.
• Ensure a clean and neat working environment.
• Use working time productively.

Duties

• General office administration.
• Quote Customers via email and/or telephonically.
• Advising customers on the lead-time on order - deliveries / collections in-line with feedback from the Compliance & Logistics Manager.
• Following up on customer account payments/short payments etc.
• Ensuring the customers stay within their credit limit etc.
• Ensuring COD are paid before the product is released.
• Manage staff those reporting directly and indirectly to you.
• Review customer satisfaction survey and action issues and report.
• Provide the daily plan for the day taking into account vehicle availability and overtime.
• Managing customer complaints and completing Corrective action requests.
• Adhering ISO 9001.
• Monitoring customer sales with detailed sales report – and alert when drop in sales and provide solutions/ideas for improvement.
• Build a customer sales data base and sales reports.
• Targeted marketing based off information from customer sales data base.
• Build one-on-one relationships with customers and assist with their growth (tenders, projects, specials).
• Assist customers with technical advice and recommendations.
• Manage distribution of customer gifts.
• Branding awareness and marketing ideas.
• Create and update a FAQ database for knowledge sharing.
• Manage and record leads and allocate where possible.
• Decline customer orders if they have reached their credit limit.
• Hold back orders if payment has not yet been received.
• Communicate directly with customers on delivery times, price increases and current stock levels.
• Manage customer geographical footprints.
• Give price discounts to customers.
• Request documentation from customer (credit app, etc.).
• Provide input into performance reviews.
• Create a customised marketing strategy.
• Discipline those that report to you and manage their performance.
• Load orders onto Pastel.
• Load orders onto the Company WhatsApp group.
• All customer queries, technical data sheets, pricing etc.
• Management of petty cash (small cash purchases).
• Notify Executive Director of any issues being experienced with the computer and printer etc. to ensure it can be replaced in a timeous manner as to not affect customer service/experience.
• Generate all customer invoices.