IT Systems and Helpdesk Manager (Telecoms)

AtripleA recruitment & temps; Midrand; On-site; ZAR 500,000 - 800,000; Full time

Job summary

ATripleA Recruitment and Temps in Gauteng is seeking an IT Systems and Helpdesk Manager for a Telecoms client. You will oversee the system infrastructure, servers, connectivity, and integration, while supporting customers and staff with technical solutions.

The role requires strong SQL and database skills, Active Directory, virtualization, and adherence to ISO policies. You will log support queries, manage the helpdesk, and ensure SLAs are met in a fast-paced environment.

Qualifications

• Must have own car and valid driver's licence.
• Diploma or Degree in IT administration, MCSE.
• 4-5 years IT network admin with advanced SQL knowledge.
• 2-3 years in managing a helpdesk.
• Responsible, trustworthy and honest.

Responsibilities

• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with trouble shooting database issues
• Help with trouble shooting systems and providing feedback to development team
• Help with testing of all systems and providing test results to developers
• Ensure the company has proper redundancy for supporting of company solutions
• Ensure the company follows all ISO policies and procedures
• Create all policies and procedures for the company's ISO when needed
• Document all testing results in a manner that is agreed on by all parties
• Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached

Skills

Problem solving

Communication

Team leadership

Customer focus

Education

Diploma or Degree in IT administration

MCSE

Grade 12

Tools

Pastel Evolution

Windows Server 2012/2016

SQL Server

Active Directory

Virtualization (Hyper-V/VMware)

Networking concepts

Firewalls

Mobile OS knowledge

Job description

Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.

Duties & Knowledge

Role

• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Maintain IT infrastructure of company and company's customers
• Assist Sales staff with technical support in meetings and solutions

Responsibilities

• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with trouble shooting database issues
• Help with trouble shooting systems and providing feedback to development team
• Help with testing of all systems and providing test results to developers
• Ensure the company has proper redundancy for supporting of company solutions
• Ensure the company follows all ISO policies and procedures
• Create all policies and procedures for the company's ISO when needed
• Document all testing results in a manner that is agreed on by all parties
• Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached

Knowledge

• Pastel Evolution
• Windows 2008, 2012 and 2016+ server
• SQL 2008, 2012 and 2016+ Server
• Active Directory Experience
• Virtual Server Experience
• Knowledge on all forms of internet connectivity
• Firewall Knowledge
• Android, Apple, Blackberry, and windows mobile knowledge
• Worked with Internal custom IT system support knowledge
• Designing of systems and maintaining them from an IT support side
• Knowledge of IT best practices for change control, implementations etc.

Requirements

• Must have own car and valid driver's licence
• Responsible, trustworthy and honest
• Grade 12
• Qualifications: Diploma or Degree in IT administration, MCSE, etc.
• Experience: 4-5 years IT network admin with advanced SQL knowledge
• Experience: 2-3 years in managing a helpdesk

Send your CV and latest pay slip to [e-mail].

ATripleA Recruitment and Temps

www.aaaa.co.za