Technical Diagnostics & Field Support Specialist

Barloworld Equipment; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Barloworld Equipment in Johannesburg seeks an experienced Technical Analyst/Field Service Specialist to diagnose complex faults, perform on-site and remote troubleshooting, and contribute to warranty resolution with thorough reporting.

Requirements include Grade 12/N3, Qualified Artisan, Caterpillar Advance certification, 12 years post-apprenticeship, 3+ years as Technical Analyst, and strong communication and computer skills.

Qualifications

• Qualified Artisan with relevant trade certification.
• 12 years post-apprentice experience; 5 years field service.
• Caterpillar Advance certification required.
• Strong troubleshooting and report-writing abilities.
• Experience with Caterpillar service tools and systems.

Responsibilities

• Improve product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist artisans and TAs with complex troubleshooting.
• Perform failure analysis on failed components.
• Compile comprehensive condition and failure reports.
• Prepare product issue reports for Service Engineering and management.
• Ensure latest product updates are shared and executed.
• Provide technical support for warranty resolution and training sessions.
• Self-manage and own performance outcomes.
• Resolve product issues following Service Letter guidelines.
• Negotiate warranty issues with Caterpillar and liaise with SEENG and Caterpillar.
• Monitor product health and drive field follow-up projects.
• Remotely and physically troubleshoot complex machine failures.

Skills

Troubleshooting

Report writing

Planning and prioritizing

Interpersonal skills

Business communication and presenter

Knowledge transfer skills

Computer literacy

Education

Grade 12 / N3

Qualified Artisan (Mechanic in relevant trade)

Caterpillar Advance certification

Tools

MS Office

Caterpillar systems

Service Technician Workbench

Caterpillar Websites (SIMSI, PIS, DSN)

Job description

Barloworld Equipment in Johannesburg seeks an experienced Technical Analyst/Field Service Specialist to diagnose complex faults, perform on-site and remote troubleshooting, and contribute to warranty resolution with thorough reporting.

Requirements include Grade 12/N3, Qualified Artisan, Caterpillar Advance certification, 12 years post-apprenticeship, 3+ years as Technical Analyst, and strong communication and computer skills.