Technical Customer Engineer

Mars-Technologies; Johannesburg; On-site; ZAR 167,000 - 279,000; Full time

Job summary

Mars Technologies Pty is seeking a Technical Customer Engineer in Johannesburg to support engineering teams and provide customer-focused IT services. The role emphasizes maintenance planning, system troubleshooting, and reporting.

The candidate should be meticulous, proactive, and able to work under pressure, with solid knowledge of IT basics and LAN/WAN concepts. Overtime and standby may be required, with a driver’s license and reliable vehicle preferred.

Qualifications

• Grade 12
• A+
• N+
• Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS
• Basic knowledge of LAN/WAN connectivity
• Good knowledge of Desktops, Laptops, Printers, Network copiers, NICs
• Communication skills (verbal and written) in English
• Negotiation and presentation skills
• Attention to detail and methodically
• Problem solving and analytical skills
• Ability to perform under pressure

Responsibilities

• Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.
• Analysing existing systems and operations and developing preventative maintenance measures.
• Identifying potential problems and notifying the relevant stakeholders in a timely manner.
• Monitoring processes, workers, and methods, and developing plans for increased efficiency.
• Conducting required research and developing best practices.
• Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.
• Performing quality control on all projects, writing reports, and making recommendations for improvements.

Skills

Communication skills

Negotiation and presentation

Attention to detail

Problem solving

Ability to work under pressure

Detail oriented

Proactive

Education

Grade 12

A+

N+

Tools

Microsoft Office (Outlook/Word/Excel/Access)

LAN/WAN connectivity

Desktops/Laptops/Printers/Network copiers/NICs

Job description

Technical Customer Engineer (Information Technologies Sector)

Salary: R15 000.00 – R25 000.00 (Depending on Experience)

We are searching for an innovative, deadline-driven technical engineer to join our company. The technical engineer’s responsibilities include assisting Engineers with various tasks like design, maintenance plans and providing customer support. You should also be able to troubleshoot systems, identify problems and write up reports.

To be successful as a technical engineer, you should be meticulous, efficient, and have sound knowledge of the relevant engineering discipline. Outstanding candidates are team players with exemplary problem-solving abilities.

Responsibilities:

Supporting the engineering team during planning, design, development, installation, maintenance, and troubleshooting processes.

Analysing existing systems and operations and developing preventative maintenance

?

Identifying potential problems and notifying the relevant stakeholders in a timely manner.

Monitoring processes, workers, and methods, and developing plans for increased efficiency.

Conducting required research and developing best practices.

Coordinating with other Engineers and crew members to ensure quality products are completed on schedule.

Performing quality control on all projects, writing reports, and making recommendations for

?

Knowledge:

• Grade 12
• A+
• N+
• Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS
• Basic knowledge of LAN/WAN connectivity
• Good knowledge of Desktops, Laptops, Printers, Network copiers, NIC’s
• Communication skills (verbal and written) in English.
• Negotiation and presentation skills
• Attention to detail and methodically.
• Problem solving and analytical skills.
• Ability to perform under pressure.

Skills:

• Ability to use Desktops, Laptops, Printers, Fax machines.
• Ability to use Backup systems.
• Deploy of new equipment
• Updating infrastructure

Attributes:

• Detail orientated.
• Task-focused.
• Proactive.

The incumbent will be required to have a valid driver’s license and own reliable vrhicle

This position requires working overtime when required.

The incumbent is required to be available for standby support when scheduled.

Clear criminal record

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