Technical Consultant

Boardroom Appointments; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a technically minded support/consulting professional to design, plan and deliver high quality services to customers. You will manage escalated technology queries, process cases, and ensure SLA adherence while expanding your knowledge of our products and cloud environments.

The role requires 1-3 years in similar tech support or consulting, experience with web/mobile apps, Moodle LMS familiarity, and strong client-facing skills in an ITSM/ITIL

Qualifications

• 1-3 years of experience in a similar technical application support or technical consulting role
• 1-3 years of experience implementing and supporting web and mobile applications
• 1-3 years of experience with cloud technologies; preference given to AWS
• Experience leading client facing meetings and technical engagements
• Experience working within an ITSM / ITIL governed environment
• Experience with teaching and learning technologies; preference given to Moodle LMS

Responsibilities

• Designing, planning, and delivering high quality technical professional services to customers
• Assisting clients with escalated technology and product queries
• Accurate and timely processing of support cases using the Company's and/or partner support systems
• Adhering to or exceeding SLAs for products and/or clients they support
• Actively maintaining and improving own technology and product expertise
• Process and resources
• Actively maintaining and improving the Company's internal processes and resources

Skills

Cloud technologies

Client facing

Technical certifications

Web & mobile apps experience

ITSM/ITIL experience

Tools

Moodle LMS

Windows Server

Linux

IIS

Apache

Tomcat

MySQL

PostgreSQL

SQL Server

Oracle

Job description

• Technical certifications for cloud technologies, AWS certified preferred
• 1-3 years of experience in a similar technical application support or technical consulting role
• 1-3 years of experience implementing and supporting web and mobile applications
• 1-3 years of experience with cloud technologies such; preference given to AWS
• Experience leading client facing meetings and technical engagements
• Experience working within an ITSM / ITIL governed environment
• Experience with teaching and learning technologies; preference given to Moodle LMS
  Experience with web and application servers: IIS, Apache & Tomcat
• Experience with operating systems: Windows Server & Linux
• Experience with databases: MySQL, PostgreSQL, SQL Server, Oracle

Responsibilities:

• Designing, planning, and delivering high quality technical professional services to customers
• Assisting clients with escalated technology and product queries
• Accurate and timely processing of support cases using the Company'sand/or partner support systems
• Adhering to or exceeding SLAs for products and/or clients they support
• Actively maintaining and improving own technology and product expertise
• Process and resources
• Actively maintaining and improving the Company's internal processes and resources