Technical Operations Consultant

Boardroom Appointments; Centurion; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Boardroom Appointments is seeking a Technical Operations Consultant to manage IT infrastructure across hardware, software and network components, ensuring performance, availability and scalable growth in a dynamic environment.

You will monitor systems, resolve incidents, implement best practices, and collaborate with customers to optimize their enterprise tech stacks, including server, storage and security services. Experience with Dell hardware and Microsoft 365/Azure is preferred.

Qualifications

• Monitors and optimises IT infrastructure, ensuring availability and cost-effectiveness.
• Maintains high technical standards and resolves incidents efficiently.
• Collaborates with customers on their infrastructure and systems.

Responsibilities

• Manage server, storage, and network components to ensure uptime.
• Identify process improvements to reduce errors and streamline execution.
• Resolve customer issues and incidents with Dell hardware and MS stack.

Skills

SQL

Data Centre

Backups / Archiving

Basic network knowledge

Firewall knowledge

SDWAN

Printer support

Desktop support

Microsoft 365 & Azure

Dell hardware (Architecture)

15-20 years server management

Tools

Dell hardware (Architecture)

Job description

About the job Technical Operations Consultant

Job purpose:

As a Technical Operations Consultant, you'll be responsible for managing and ensuring the smooth running of our IT infrastructure. You will monitor all aspects of systems performance and availability including hardware, software, and network management to ensure that we're not only able to handle any increase in demand but also maintain high levels of service for all customers.

Requirements

• Ensures that the current process continues to meet business needs while being cost-effective and that the solution will support future growth
• Identifies ways to streamline execution and minimize errors encountered
• Analyzes and resolves customer issues and incidents
• Develops and maintains high standards of technical competence
• Works with customers on their infrastructure and computer systems
• Deeply knowledgeable of Dell's Hardware (Architecture)
• General server management, able to check servers, assist with application issues, assist with resource check and allocation

Qualifications

• 15-20 years experience with general server management, able to check servers, assist with application issues, assist with resource check and allocation

Experience with the skills below:

• SQL
• Dell hardware skills (Architecture)
• Data Centre
• Backups / ArchivingBasic network and firewall knowledge
• SDWAN
• Desktop support
• File and Print support
• Printer support
• Web filter / Proxy
• Microsoft: O365, Azure, Active Directory, Exchange, Intune, MFA, Security ATP