Technical Consultant

CSI3; Midrand; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

CSI3 in Midrand is seeking a Senior Technical Consultant to help clients from pre-sales through full implementation lifecycle, including discovery, configuration, testing, deployment, training and post go-live support.

You will lead or support industrial software deployments, partner with customers and internal teams, and ensure solutions meet documented requirements while maintaining quality and safety standards.

Qualifications

• 3–8 years of function-related experience.
• 3–8 years of project experience.
• Awareness and knowledge of Industrial control systems including Realtime platform (AVEVA PI, Historian, System Platform) SCADA, PLC and other OT systems and their functions.

Responsibilities

• Develop and implement technical specifications.
• Understand functional specifications.
• Develop and implement Program Objects.
• Perform unit testing.
• Support other forms of testing.
• Support functional consultants in designing solutions for the gaps identified.
• Have a solid grasp of the problem that needs to be solved in order to choose the appropriate software and hardware.
• Make modifications to get hardware and software to work together.
• Conduct tests to verify that their plans are working correctly.
• Do the necessary setup for the customer and work out any kinks that may arise.
• Design manuals for the employees as well as teach them to use the new technology.
• Troubleshoot unexpected problems that come up over time.
• Manage the activities of the implementation of industrial software and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.
• Deploy, configure and support our solutions to meet customer’s documented business requirements, and assist customers with end‑to‑end system testing and troubleshooting.
• Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after‑sales support.
• Perform technical training and transfer knowledge to customer's administrators.
• Attend internal project meetings and provide status on progress of activities and deliverables.
• Work on special projects to help increase efficiencies across our technical implementations.
• Participate in system training and learn all aspects of system functionality.
• Adhere to all health, safety, environmental, and quality policies and procedures.

Education

National Diploma or Bachelors degree in computer science, information systems, or a related career field

Job description

You will be responsible for helping our clients efficiently from pre-sales activities and effectively implement industry solutions in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, training, and post go-live support) to both new and existing customers.

Role Reporting

The role reports to the Senior Technical Consultant/Team Lead.

Key Responsibilities

• Develop and implement technical specifications
• Understand functional specifications
• Develop and implement Program Objects
• Perform unit testing
• Support other forms of testing
• Support functional consultants in designing solutions for the gaps identified
• Have a solid grasp of the problem that needs to be solved in order to choose the appropriate software and hardware.
• Make modifications to get hardware and software to work together.
• Conduct tests to verify that their plans are working correctly.
• Do the necessary setup for the customer and work out any kinks that may arise.
• Design manuals for the employees as well as teach them to use the new technology.
• Troubleshoot unexpected problems that come up over time.
• Manage the activities of the implementation of industrial software and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.
• Deploy, configure and support our solutions to meet customer’s documented business requirements, and assist customers with end‑to‑end system testing and troubleshooting.
• Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after‑sales support.
• Perform technical training and transfer knowledge to customer's administrators.
• Attend internal project meetings and provide status on progress of activities and deliverables.
• Work on special projects to help increase efficiencies across our technical implementations.
• Participate in system training and learn all aspects of system functionality.
• Adhere to all health, safety, environmental, and quality policies and procedures.

Qualifications

• Grade 12
• National Diploma or Bachelors degree in computer science, information systems, or a related career field

Preferred Qualifications

• Professional Certification

Experience

• Function related experience: 3–8 years
• Project experience: 3–8 years
• Awareness and knowledge of Industrial control systems including Realtime platform (AVEVA PI, Historian, System Platform) SCADA, PLC and other OT systems and their functions

Other Experience

• Demonstrated ability to work independently and collaboratively with colleagues, customers and partners.
• Excellent communication skills, organizational skills, prioritization skills, documentation skills, problem‑solving and analytical skills.
• Must be a self‑motivated person with a drive for continuous learning and improvement.